Mô tả công việc

Job Purpose

• Assists Outlet Manager to deliver quality service and consistency.
• Adhere concerning to FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.

Primary Responsibilities

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Assist in developing departmental standards and procedures to promote salesmanship, beverage creativity and profit
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Assist in delivering daily briefings and attends other Food and Beverage meetings as scheduled
• Assist in delivering prepared training sessions in line with a departmental monthly calendar and track progress of the team on a training matrix.
• Prepares for service by ensuring the department’s:

-Grooming is impeccable and in accordance with personal presentation standards

-Equipment is clean

-Equipment is sorted and stored

-Glassware is polished

-Requirements for special occasions are ready

-Music is on

-Lighting is on

-Outlet is ready for service and guest comfort

• Carries out effective service by ensuring all staff are aware of their role in:

-Greeting and seating guests

-Explaining and up-selling daily beverage specials

-Processing food orders accurately

-Using trays and tray jacks effectively

-Quickly taking food and beverage orders

-Ensuring payment methods are handled accurately

-Ensuring working areas are cleaned and re-set quickly

-Ensuring the bar is clean

-Conversing with Guests in relation to the food and beverage products

• Carries out effective beverage service by ensuring:

-Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

-Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

-Promoting and selling cocktails to guests

-Making and presenting cocktails

-Coffee and tea is served hot and in accordance with standard

• Patron care standards are adhered to by ensuring:

-Guests are advised on alcoholic beverages

-The strengths of alcohol is advised and guests are advised as to their effect

-Compliance with legal provisions of local liquor codes

-Level of intoxication of guests is assessed and appropriate action taken

-Advise guest on the hotel’s policy of smoking

-Monitor factors which interfere with the total experience of the guest

• Cellar operations are carried out including:

-Correct use of refrigeration system

-Effective operation of the post-mix syrups bulk dispense system

-Operating the beer reticulation system

-Adhering to stock control procedures

-Take appropriate action to resolve guest complaints at the time of the issue with outcomes communicated to the outlet manager.

-Requisition bar items according to bar stocks

-Assist ongoing coaching and training

-Complete spillage report and submit to Supervisor/Manager at the Conclusion of each shift

-Assist on the promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Manager

-Closely monitors the outlet flow and proposes ideas to increase table turn over and increase overall outlet capability.

-Is personally available to assist any area of the hotel as required if available to do so

Quyền lợi được hưởng

1. Salary and Allowances/Lương và Phụ cấp

Full Salary & monthly Service Charge in probation period/ Được nhận 100% lương và tiền thưởng phí dịch vụ trong giai đoạn thử việc.

Support to relocation allowance by ranks/Hỗ trợ chi phí nhận việc.

Home Visit allowance/Hỗ Trợ chi phí về thăm nhà.

2. Benefits/Các chế độ Phúc lợi

Supported housing staff with full amenities and entertainment area/ Hỗ trợ nhà ở nhân viên với đầy đủ cơ sở vật chất

Support shuttle bus to Hotel./Hỗ trợ xe đưa đón tới nơi làm việc.

Support for full meals during the work shift and day off./Hồ trợ 03 bữa ăn mỗi ngày.

Uniforms are provided according to Hotel standards./Được cung cấp đồng phục theo tiêu chuẩn của tập đoàn Accor.

International working environment, joining training courses according standard of AccorHotels./Môi trường làm việc chuyên nghiệp, được tham gia các khóa đào tào của tập đoàn Accor

3. Insurance policy/Chính sách bảo hiểm

Insurance according to the provisions of Labour law/Được đóng bảo hiểm đầy đủ theo luật lao động.

Suncare Insurance according to the provisions of policy SunGroup/Bảo hiểm Suncare theo quy định của tập đoàn Sungroup

Yêu cầu công việc

Knowledge and Experience

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

• Problem solving and training abilities

Competencies

• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage or related field.

• 2 years related experience, including supervisory experience, or an equivalent combination of education and experience

Yêu cầu hồ sơ

If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn
• Submit CV to email: Hau.TRAN (a còng) accor.com
• Tel: 0392 201 423 (Mr.Hau)

*Note that ONLY shortlisted candidates will be contacted.