• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• In consultation with the Manager, agree and implement actions to make improvements to customer service.
• Complete the checklist in product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Confidently know the opening hours of all restaurants and hotel outlets.
• Able to recommend other restaurants and city attractions to hotel guests.
• Actively check team members’ product knowledge on each shift.
• Undertake steps/processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Complete the checklist on preparing the restaurant for service.
• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
• Follow up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
• Basic beverage knowledge which includes coffee, tea, alcoholic and non-alcoholic drinks.
• Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

• Immediate Full Earnings: Eligible for mandatory Social Insurance and full Service Charge right from day one of your probation period.
• All-Inclusive Living Perks: Enjoy complimentary staff dormitory accommodation, full daily meals, and uniforms.
• Rest and Recharge: 14 days of paid annual leave alongside 2 full days off every week with 9-hour daily shifts including break time.
• End-to-End Mobility: Relocation travel support for flight or train tickets upon onboarding and regular home-visit allowances.
• Probation Staycation: Enjoy 1 complimentary night stay for 2 guests, inclusive of breakfast during your probation period so you can experience our hospitality as a guest.
• 13th-Month Salary and Performance reward: linked to business achievements and overall hotel's results.

Hilton Global Benefits

• Go Hilton Travel Program: Travel the world with heavily discounted hotel room rates and FB discounts for you, your family, and friends at 7,000+ Hilton properties globally.
• Global Career Mobility: Access internal transfer and advancement opportunities across Hilton properties in APAC and worldwide.
• World-Class Learning: Free access to Hilton University courses, leadership development programs, and cross-departmental exposure.
• ThriveatHilton: Dedicated programs and initiatives prioritizing your mental, physical, and emotional well-being.

• 1-3 years similar position in a 4 / 5-star category hotel. Experience as a bartender or barista is preffered.
• Good English skills, both verbal and written to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.

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• Liên hệ trực tiếp để được hỗ trợ tốt hơn: 0297******* (Nhân sự - 5400)