Technical support and system operations

• Ensure IT systems in both office and more than 30 retail stores are running smoothly.

• Provide technical support for POS systems, computers, printers, peripherals, LAN/WAN/Wi-Fi networks at stores and office.

• Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime in store operations.

System installation, configuration and maintenance

• Install, configure and maintain POS systems at stores.

• Manage and monitor CCTV systems, network devices, firewall, router, switch.

• Perform routine maintenance and propose system upgrades when necessary to ensure stability and security.

User support and incident management

• Receive, respond to and resolve support requests via phone, email or ticket system.

• Coordinate with internal departments (Sales, VM, Marketing, Buying, Accounting, HR) and external vendors to solve complex issues.

• Provide guidance and training to store and office staff on new systems, software and equipment.

System management and reporting

• Monitor and record system performance, prepare regular reports.

• Maintain incident logs and propose preventive solutions.

• Recommend improvements and innovations to enhance IT operations across the company.

College/University degree in Information Technology, Computer Science, Network Engineering or related fields.

At least 3 years of experience as IT Supervisor/IT Manager, preferably in retail/fashion/FMCG industry.

Strong knowledge in:

• POS systems, CCTV, LAN/WAN/Wi-Fi.

• Server, firewall, router, switch configuration and management.

• Hardware, software, and peripheral troubleshooting.

Good communication and problem-solving skills.

Strong planning, organizational and coordination abilities.

English: intermediate level or above (able to read technical documents and communicate with foreign vendors).