I. What You’ll Do

We are looking for a technically strong Python Developer to join our dynamic operations team. In this role, you will be the first line of support for researchers and internal users by managing and resolving issues via our JIRA service desk. You will play a key role in driving operational efficiency through automation and smart tooling, ensuring timely and effective support.

• To help manage the flow of issues and resolve them. For the more complex issues they can then redirect to the Devops team for their handling, but the support engineer must still keep ownership;
• To come up with solutions to improve the efficiency of resolving issues. This would include exploring the user of bots to automate some of the common tasks, as well as to write scripts to programmatically categorize and handle the tickets in the JIRA service desk.

II. What You’ll Bring

• Strong proficiency in Python with 3+ years of hands-on experience in building, maintaining, and optimizing backend or operational systems.
• Practical experience using Pandas for data processing or analysis.
• Solid understanding of Unix/Linux environments and basic shell scripting.
• Hands-on experience with SQL and relational databases.
• Familiarity with JIRA, Git, and monitoring/observability tools such as Grafana.
• Strong problem-solving skills with a proactive and ownership-driven mindset.
• Ability to take full responsibility for issues and drive them through to resolution.
• Strong English communication skills, with the ability to coordinate effectively with cross-functional and international teams.

*Preferred Qualifications:

• Background in DevOps or Operational Support roles.
• Experience with web technologies such as JavaScript, Node.js, or additional experience with Django / FastAPI / Flask.
• Exposure to Machine Learning or Artificial Intelligence concepts.
• Familiarity with Generative AI tools (e.g., ChatGPT, Gemini) to enhance support automation and efficiency.

III. Why You’ll Love Working Here

1. Workplace

• Join a young and dynamic team with awesome projects applying the latest technology.
• Working with specialists from all over the world provides you with a fantastic opportunity to expand your skill set.
• Culture of openness and honesty in which individuals are respected and encouraged to achieve their full potential.

2. Benefits comprise

• 13th month salary and attractive performance bonuses.
• Premium Healthcare and Accident insurance.
• Annual health check package.
• Free parking and allowances: Lunch, Marriage, Newborn baby, Bereavement and others applied.
• A spacious pantry that is fully equipped with coffee maker, fridge, microwave and more for your most comfortable lunch time.
• A wide range of sport and social activities: Yoga, Football, Badminton, Tech clubs, etc.
• Annual company trip and teambuilding.
• Chance to be honored quarterly and annually with recognition awards for individuals, teams, long-term service, etc.
• Advanced English and appropriate soft skills training to assist your career development.
• Engaging monthly events: Happy Gathering, Mini Game, Team Birthday Celebrations, Company’s Year-end party, etc.
• Exclusive company supporting funds to ease your personal loans of Home, Vehicle, Tuition, etc.

Location: QTSC Building 1, Quang Trung Software City, District 12

Working Time: 8:30 AM-6:00 PM from Monday to Friday

Gentle notice to our candidate about Decree No.13/2023/NĐ-CP

"According to Decree No.13/2023/NĐ-CP on protecting personal data, LARION would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree. By submitting this application to LARION, you agree to allow LARION to proceed your provided information in accordance with "Personal Data Processing Agreement" that you have read, fully understood and agreed to the entire content at link https://larion.com/privacy-policy/"