About Us

Since 2009, Titan’s flagship product, Titan DMS, has been adopted by franchised automotive dealerships across Australia, Asia Pacific, the Middle East, United Kingdom, Africa, and Europe, supporting more than 45 automotive brands.
As a global player in the SaaS automotive landscape, Titan Dealer Management Solutions (Titan DMS) boasts over 165 staff globally and has SaaS representation across more than 26 markets. Titan is recognised as one of the leading providers of technologically driven solutions to automotive dealers and manufacturers worldwide.

The IT Manager (Infrastructure & Security) is responsible for leading Titan’s Information Technology function and ensuring the delivery of secure, reliable, and scalable technology services across the organisation.
Reporting to the Chief Operating Officer, this role provides strategic and operational leadership across IT infrastructure, cloud platforms, cybersecurity, enterprise systems, service delivery, and operational governance. Titan operates primarily across AWS and Microsoft Azure environments, with AWS as the primary platform. The successful candidate will be capable of designing, building, and running secure and scalable technology services in an AWS environment, while also supporting Titan’s Microsoft Active Directory and Microsoft 365 (Office 365) environment.
A strong understanding of security tools, controls, and best practices across AWS and Microsoft platforms is essential. Working closely with Product, Engineering, and Business stakeholders, the IT Manager will drive operational excellence, strengthen Titan’s security posture, and ensure technology services effectively support business growth and global operations.

Manage team performance, capability development, workforce planning and resource allocation.
Act as the senior escalation point for complex infrastructure, operational and security issues.
Establish clear performance expectations, technical standards and delivery service objectives.
Promote knowledge sharing, continuous learning and operational maturity across the IT function.
Lead, mentor and develop the Information Technology team, fostering a culture of accountability, collaboration and continuous improvement.
Provide strategic and technical leadership across infrastructure, cybersecurity and operational technology initiatives.

Oversee backup, disaster recovery and business continuity capabilities to ensure organisational resilience.
Establish and maintain technology architecture standards, infrastructure lifecycle management and operational governance.
Own the availability, performance, reliability and scalability of Titan&039;s global IT infrastructure and enterprise platforms.
Drive infrastructure modernisation, automation, standardisation and operational excellence initiatives.
Provide strategic oversight of cloud environments including AWS, Microsoft Azure, Microsoft 365 and Atlassian products.
Maintain technical documentation, operational procedures and infrastructure standards.
Oversee IT asset lifecycle management, software licensing and configuration management.

Oversee Identity and Access Management (IAM), privileged access controls, authentication standards and user lifecycle security.
Oversee security operations including vulnerability management, threat management, security monitoring and incident response.
Lead information security compliance activities including ISO 27001 certification and SOC2 Type II assurance, internal and external audits, risk assessments and continual improvement initiatives.
Lead Titan&039;s cybersecurity strategy and continuously improve the organisation&039;s security posture.
Ensure security best practices are embedded across infrastructure, cloud platforms, enterprise systems and operational processes.
Develop, implement and maintain security policies, governance frameworks, operational standards and security controls.

Ensure IT services consistently meet agreed service levels and business expectations.
Drive operational excellence through automation, monitoring, observability and continual service improvement.
Establish and monitor service performance metrics, operational KPIs and continual service improvement initiatives.
Implement effective change management processes that minimise operational risk while supporting business agility.
Provide regular reporting on infrastructure health, service performance, cybersecurity risks and improvement initiatives.
Lead the management of major IT incidents, root cause analysis and post- incident improvement activities.

Oversee technology procurement, licensing, contract renewals and vendor performance to ensure value, compliance and service quality.
Build strong partnerships with Product, Engineering and Business teams to deliver secure, scalable and reliable technology solutions.
Develop trusted relationships with key business stakeholders and provide strategic technology advice.
Manage relationships with technology vendors, managed service providers and strategic partners.

Evaluate emerging technologies and recommend solutions that support innovation, resilience and long- term business objectives.
Monitor technology expenditure, identify cost optimisation opportunities and ensure effective financial governance across the IT function.
Develop and manage the annual IT operating budget, including contract reviews and procurement activities.
Develop and execute Titan&039;s IT infrastructure and cybersecurity roadmap aligned with organisational strategy.
Identify opportunities to improve security, productivity, scalability, automation and operational efficiency.
Contribute to technology investment decisions, business planning and organisational transformation initiatives.

Yêu cầu công việc

Strong commercial acumen with experience managing operational budgets and technology investment decisions.
Demonstrated experience managing enterprise technology vendors, contracts and service providers.
Minimum 8 years&039; experience in IT Operations, Infrastructure, Systems Engineering, Cyber Security or related disciplines.
Experience administering Atlassian products including Jira, Confluence and associated platform integrations.
Hands- on experience leading ISO 27001 and SOC2 Type II compliance activities, audits and continual security improvement initiatives.
Proven experience developing and implementing security policies, governance frameworks, risk management processes and operational controls.
Minimum 5 years&039; experience leading infrastructure, operations or technical teams, including responsibility for service delivery, operational performance and people leadership.
Extensive experience managing enterprise IT infrastructure across cloud platforms, networking, cybersecurity, backup, disaster recovery and business continuity within a complex technology environment.
Demonstrated experience managing AWS and Microsoft Azure cloud platforms.
Strong experience administering Microsoft 365, including security, governance and modern workplace technologies.
Excellent leadership, stakeholder management, communication and problem- solving skills.
Strong understanding of cybersecurity principles including threat management, vulnerability management, identity and access management, security operations and incident response.
Excellent written and verbal English communication skills.

Bachelor&039;s degree in information technology, Computer Science, Information Systems, Cyber Security or a related discipline, or equivalent demonstrated industry experience.

Experience working within SaaS, software or technology- driven organisations.
ISO 27001 Lead Implementer or Lead Auditor certification.
ITIL Foundation (or higher).
CISSP, CISM or equivalent cybersecurity certification.
Microsoft Certified Azure Administrator (or equivalent).
Microsoft 365 Administrator certification.
Experience with infrastructure automation, scripting and DevOps practices.
AWS Certified Solutions Architect (or equivalent).
Experience supporting globally distributed teams.

Key Success Measures

Success in this role will be demonstrated by:

Delivery of reliable, secure and scalable IT services that support business growth.
High availability, performance and reliability of Titan&039;s global technology platforms.
Effective leadership, engagement and development of the Information Technology team.
Strong stakeholder satisfaction and trusted technology partnerships across the business.
Strong cybersecurity maturity and successful maintenance of ISO 27001 certification and SOC2 Type II compliance.
Continuous improvement in operational efficiency through automation and technology optimisation.
Effective governance of technology investments, vendor relationships and IT operating expenditure.

1 WORKING HOURS
We are our people, and whilst as a business we make software, as an organization, we make some of the industry’s best! Joining the team you will work with the engineers around the world from BMW, Mercedes, Honda, Porches, Hyundai …

Working hours is flexible and the standard guideline is between 8:00 AM to 5:00 PM with 1 hour break for lunch.
Staff can start early and finish early to keep in sync with Australia working hours

2 LEAVES

Sick Leave: 5 days paid per annum.
Additional one annual leave day for every five years of service
12 days Annual Leave per annum. Annually leave is accumulated up to 2 years.
Compassionate Leave: 3 days per annum

3 HEALTHCARE

Annual health check
Premium Personal Health Insurance package for full- time and permanent staff.

4 BONUSES

Project/ Performance Bonus
13th month bonus
Loyalty reward Program (Bonus for every 3 years, 5 years of service)

5 OTHER BENEFITS, ALLOWANCES AND INCENTIVES

Employee Referral Program
Education Funding
Gifts on special occasions + holidays (Tet, Full- moon festival, Birthday, Christmas etc.)
Fully sponsored onsite trip to Titan international offices (AU, Thailand, UAE, EU etc.)
Sport Activity Funding (Football every Tuesday & Thursday)
100% salary during Probation Period
Internal events every month (Happy lunch, Milk tea Friday, etc.)

Cập nhật gần nhất lúc: 2026-09-05 16:40:04