Service Operations support activities

• General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to other functions for input.
• Enters technicians shifts into systems
• Coordinates changes/updates of maintenance plans
• Manages work center data changes
• Supports specific service supervisor tasks
• Takes ownership for customer queries forwarded from first level and follows up with Service Supervisor and other departments to get a response
• Creates planned service repairs when needed
• Supports technician and supervisor in material related requests (purchase requisition creation, check availability and follow up on delivery)
• If needed, can include administrative tasks related to alarm phones

Support in 3rd party inspection administration

• Analysis and follow-up: Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Tendering Specialist and follows up closing the remarks
• Creates service/work order and requests spare parts
• Takes ownership for customer queries forwarded from first level and follows up with Service Supervisor and other services to get a response

Support in public tenders

• Supports supervisor in proposal creation (public tenders)
• Assists in contract and sales order creation for public bids (admin handover)
• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting

• Prepares working instructions to be able to input relevant information into customer portals
• When needed, verifies and inputs customer data in customer portals.
• Provides reports for Key Accounts
• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer experience management

• Collects customer feedback and inputs data into relevant tools
• Assists in preparing reports and summaries of customer experience metrics
• Supports communication of customer experience insights to stakeholders
• Provides administrative support for customer centricity and digitalization initiatives
• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

• Bachelor Degree in Economy/commercial/sciences or relevant fields.

• Good spoken and written Vietnamese & English languages.

• Basic skills with MS Office tools and applications

• User knowledge of SAP/CRM and/or SFDC is an asset

• Experience customer communications

• Knowledge Admin full cycle working in Factory or after sales.

Benefits:

• Monthly allowances
• Guaranteed 13th-month salary bonus;
• Quarterly bonus and annual performance bonus;
• Full social, health and unemployment insurance contributions;
• Premium 24/7 health insurance for the employee and one family member (spouse/child);
• Skills training and development opportunities within the organisation;
• Many programmes to improve physical and mental wellbeing.