WMS Functional Administration and Daily Operations Support

Quản trị nghiệp vụ WMS và hỗ trợ vận hành hằng ngày

• Monitor daily WMS operations covering receiving, put-away, replenishment, production supply/STR picking, material return, finished-goods receipt, stock transfer, cycle count, shipment picking and loading.

• Review open, pending, failed or abnormal WMS tasks and coordinate timely resolution with the relevant process owner.

• Provide Level-2 functional support for scanning, pallet/load unit, barcode, bin/location, picking, shipment, label and task-status issues.

• Maintain approved operational parameters, user roles, warehouse mappings, printer/label settings and other functional configurations within assigned authorization.

• Maintain an issue log, identify recurring errors and prevent routine support activities from becoming permanent workarounds.

SAP Functional Support for Supply Chain

• Support SCM users in transactions related to purchasing receipt, stock transfer, Production Orders, STR, material issue/consumption, finished-goods receipt, delivery booking and inventory adjustment.

• Analyze failed, incomplete, duplicated or incorrectly posted transactions by tracing document flow and movement history.

• Support investigation of Production Orders that cannot be confirmed or closed, including linkage between Production Order, STR, material consumption and finished-goods receipt.

• Guide users to correct transactions according to approved procedures.

SAP-WMS Integration and Transaction Integrity

• Monitor synchronization status between SAP and WMS.

• Detect and investigate transactions created in one system but not received or posted in the other, quantity/UOM discrepancies, duplicated posting, incorrect material/batch/location and interface delays.

• Classify root causes as system/interface, master data, user operation, process design, timing/network or other relevant categories.

• Coordinate containment and permanent corrective action with Inventory Control, process owners, IT, HQ and system providers.

• Track each critical issue through closure and verify that inventory and document status are correctly restored without unauthorized balancing adjustments.

System Support for Inventory Reconciliation

• Provide SAP/WMS transaction logs, interface status and system traceability data to Inventory Control upon request.

• Diagnose inventory discrepancies specifically suspected to result from SAP–WMS interface failures, system configuration, master-data errors or incorrect system posting.

• Support Inventory Control in tracing the system origin of discrepancies without assuming ownership of physical stock verification, cycle counting or inventory reconciliation.

• Develop or coordinate exception reports and system alerts for negative stock, SAP–WMS mismatches, unlocated load units, failed postings and other system-related inventory risks.

• Provide system evidence for inventory-adjustment requests only when the discrepancy is related to a system or interface issue. Inventory Control remains responsible for preparing the adjustment request and verifying the physical stock.

• Track system-related inventory errors through corrective action and verify that preventive controls are implemented to avoid recurrence.

Master Data and Access Governance

• Validate and maintain authorized SCM master data, including material, UOM and conversion, batch settings, barcode, storage location, warehouse/bin mapping, LU (load unit), and picking/put-away parameters.

• Coordinate master-data readiness for new materials, locations, flows and products before operational release.

• Maintain change requests, approvals, test evidence and change logs for material master, configuration and user-access changes.

• Review user access needs and support controlled creation, modification and deactivation of system accounts and roles.

• Escalate segregation-of-duty conflicts and prevent use of shared accounts or untraceable transactions.

Process Continuous Improvement (PCI)

• Use SAP/WMS data, process observation and stakeholder feedback to identify bottlenecks, waste, recurring errors, manual work and control gaps across Supply Chain workflows.

• Maintain the Supply Chain improvement pipeline; define problem statements, baselines, priorities, owners, milestones, expected benefits and success criteria.

• Lead or coordinate improvement projects related to system transactions, inventory accuracy, production supply, warehouse workflow, reporting, traceability, master data and cross-functional handoffs.

• Apply appropriate methods such as PDCA, A3, 5 Why, Pareto, fishbone analysis, process mapping and DMAIC according to project complexity.

• Design future-state processes with relevant process owners and convert improvements into SOPs, system validations, alerts, dashboards, automation or standardized controls.

• Measure and verify benefits after implementation, including reduction in errors, lead time, manual effort, stock variance or operating cost.

• Share local improvement results and best practices with HQ and adapt global standards to local operations through approved change management.

Reporting, Analytics and Automation

• Develop, maintain and validate operational reports and dashboards using SAP/WMS data and approved analytical tools.

• Monitor key exception reports such as SAP-WMS synchronization, open WMS tasks, pending STR, production-order closing issues, inventory adjustments, master-data errors and aged system tickets.

• Automate repetitive data extraction and reporting where technically and operationally justified.

• Ensure report definitions, data sources, calculation logic and ownership are documented and controlled.

User Support, Training and Documentation

• Act as SCM first-line functional key user and coordinate escalation to IT, HQ or providers when technical intervention is required.

• Create and maintain SOPs, Work Instructions, transaction guides, troubleshooting guides, training materials and an error knowledge base.

• Train and assess new and existing users in Warehouse, IC, Planning, Production and Logistics on approved system procedures.

• Track tickets, response time, resolution time, recurring issues and user training completion.

OTHER ACTIVITIES THAT MANAGER REQUEST/ CÁC CÔNG VIỆC KHÁC THEO YÊU CẦU CỦA QUẢN LÝ

Not required gender/ không yêu cầu giới tính

Độ tuổi 25-35/ 25~35 year-old.

Bachelor's degree in Supply Chain, Logistics, Information Systems, Industrial Engineering, Business Administration or a related field.

Fluency in English

Strong Excel skills; Power Query and Power BI capability is preferred. Basic SQL, database, data analysis.

Practical understanding of inbound, warehousing, production supply, inventory movement, batch traceability, outbound and manufacturing transactions.

Experience as SAP Key User, WMS Key User, Inventory System Controller is strongly preferred.

Knowledge of root-cause analysis, PDCA/A3, process mapping and continuous-improvement principles.

Ability to prepare user acceptance testing scenarios, SOPs and user-training materials.

Strong data analysis skills

Minimum 2-4 years of relevant experience in WMS, SAP, inventory control, warehouse operations, supply-chain systems or process improvement.

Careful, hard-working, responsibility- oriented, team-work/ cẩn thận, chăm chỉ, có trách nhiệm và làm việc nhóm tốt