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Mô tả công việc
- Conduct English language training programmes for associates to enhance communication skills in daily operations and guest interactions.
- Design and prepare lesson plans, training materials, and learning activities tailored to the operational needs of different departments.
- Deliver practical English training focusing on hospitality terminology, service standards, and real workplace situations.
- Assess associates’ English proficiency levels and monitor learning progress through tests, observations, and feedback.
- Provide coaching and language support to associates to help them apply English effectively in their daily duties.
- Develop English learning resources and reference materials relevant to hotel operations (e.g., guest communication, service recovery, telephone etiquette).
- Coordinate with department heads to identify language training needs and improve associates’ service communication skills.
- Maintain accurate training records and provide reports on training activities and learning outcomes.
- Support learning and development initiatives organized by the hotel when required.
Quyền lợi được hưởng
+ 12 days annual leave; 2 day-offs per week
+ 100% Service charge (applicable to locals)
+ Guarantee 100% payment to Employee's Social welfares
+ Annual bonus & 13th-month salary (subject to business conditions)
+ Private healthcare with PVI
+ Uniforms, meals and staffhouse accommodation are provided free-of-charge
+ Telephone allowance monthly
+ Up to $3000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay
+ Officer Check allowance for meals
+ Development programmes in a Supervisory / Managerial role: GROW, X-CESS, Essential English online learning
+ Monthly participation into Banyan's 8 Pillars of Wellbeing programme
+ Access to gym facilities
Yêu cầu công việc
- Diploma/Degree in Hospitality or related field or Minimum 6 months of relevant experience in a similar role within hotel/resort environment.
- Strong leadership, communication, and problem-solving skills
- Able to work shifts and handle high-pressure situations.
- Good command of English
Yêu cầu hồ sơ
We would love to receive from you
+ your curriculum vitae or description of work experience
+ relevant certificates and diplomas
Garrya Mù Cang Chải nép mình e lệ giữa vẻ đẹp ngoạn mục của đất trời Tây Bắc, bao quanh bởi thiên nhiên hùng vĩ cùng những thửa ruộng bậc thang được sáng tạo từ đôi bàn tay khéo léo của đồng bào người Mông sinh sống tại khu vực này. Garrya Mù Cang Chải được quản lý và vận hành bởi tập đoàn Banyan Tree. Là thương hiệu lần đầu tiên xuất hiện tại Việt Nam, Garrya Mù Cang Chải hứa hẹn sẽ mang tới những cơ hội việc làm tuyệt vời với những chế độ vô cùng hấp hẫn tới từ tập đoàn Banyan Tree.