Công ty TNHH dự án Hồ Tràm ★ 4.0

• Meet & greet our casino patrons upon arrival and see off at departure.
• Presence at pits at VIP Area and Mass Casino as required
• Respond to services request from all VIP pits
• Assist in settlement process of CITOs.
• In charge of the management of the VIP transportation reservation.
• Support daily services requirement for marketing team.

ITO Support Responsibilities:

Casual ITO Duties

• Monitor and follow up on guest arrival manifests.
• Coordinate bookings for rooms, transportation, and visa applications.
• Collaborate with the Cage Department on wire transfers for guest play.
• Notify Table Games to arrange chips and table setup.
• Open guest programs in the system.
• Facilitate guest check-ins and departures.
• Issue guest membership cards.
• Assist with Cage Department procedures for buy-ins, withdrawals, and deposits.
• Arrange F&B services upon guest request.
• Ensure all bills (rooms, F&B, transportation) are settled prior to guest checkout.
• Communicate final bill settlements with the Cage and Table Games departments.
• Ensure program and pit closure before guest departure.

Fixed ITO Duties:

• Update and maintain guest manifests.
• Create and issue Fortune membership cards.
• Open and manage guest programs.
• Assist with bookings (e.g., hotel rooms, golf tee times).
• Coordinate temporary badge and pass card issuance for ITO staff.
• Support with documentation and paperwork when needed.
• Follow up on golf-related billing and ensure settlement of outstanding charges.

VIP Transportation – Casino Limousine Management:

• Oversee and manage the Casino luxury Limousine booking schedules for all VIPs including checking availability and confirming reservations.
• Liaise directly with designated drivers to coordinate schedules and ensure smooth operations.
• Ensure efficient and optimal use of both Casino Limousine vehicles.
• Compile and submit weekly & monthly usage reports to Casino Marketing management.
• Collaborate with drivers to maintain vehicle presentation and amenities (e.g., bottled water, mints, air fresheners).

• Competitive salary & benefits package/ Mức lương và chế độ phúc lợi cạnh tranh
• Full salary, insurance and service charge during probation period/ Nhận đầy đủ lương, bảo hiểm và phí phục vụ trong thời gian thử việc
• Annual Leave/ Nghỉ phép năm
• Health checkup/ Khám sức khỏe định kỳ
• Salary review/ Xem xét điều chỉnh lương
• Training & Development/ Đào tạo & Phát triển

• Must be able to speak, write, read and understand English.
• Able to speak other languages is prefered (Chinese/Korean).
• Must possess excellent customer service and communication skills and enjoy interacting with guests whilst looking for service opportunities.
• Must present a well groomed appearance.
• Must be able to lead and get along with co-workers as a team. Be able to influence and inspire through optimistic communication.
• Must be able to work any day of the week and any shift.
• Individual must be out-going, energetic and possess a positive attitude towards the job, fellow team members and the company.
• Must demonstrate leadership skills

Submit Resume via Hoteljob

For any job inquiry, please contact Recruitment Team

Phone number : 0254 378 8132

Hotline: 0913 339 773

Address: Ho Chi Minh City