Shilla Monogram Resort

Manage the daily operations of all recreation facilities and activities.

Ensure all recreation areas are clean, safe, and well-maintained.

Develop and implement engaging recreational programs for guests of all ages.

Monitor guest satisfaction and continuously improve recreation services.

Ensure compliance with health, safety, and hygiene standards.

Guest Experience

Create innovative activities and wellness programs that enhance guest engagement.

Interact with guests to understand preferences and respond to feedback professionally.

Handle guest inquiries, requests, and complaints efficiently.

Promote recreation activities to increase participation and guest satisfaction.

Team Leadership

Recruit, train, schedule, and supervise recreation team members.

Conduct regular training sessions to maintain service excellence and safety awareness.

Evaluate staff performance and support professional development.

Foster a positive and motivating team environment.

Financial & Administrative Duties

Prepare departmental budgets and control operational expenses.

Monitor revenue opportunities through recreation programs and activities.

Maintain inventory and ensure proper use of equipment and supplies.

Prepare reports on activities, attendance, and performance metrics.

Health & Safety

Ensure all activities comply with safety regulations and risk management procedures.

Conduct regular inspections of equipment and facilities.

Maintain emergency response readiness and staff safety training.

• Full Social Insurance contribution from the first month of employment
  
• Opportunity to work in a professional pre-opening environment
  
• Access to professional training programs aligned with 5-star standards under the Shilla Monogram system
  

- Minimum 3–5 years of experience in recreation, leisure, or hospitality operations.

- Strong leadership and team management skills.

- Excellent communication and guest service skills.

- Ability to organize events and recreational programs creatively.

- Good problem-solving and organizational abilities.

- Fluent English communication skills preferred.