Shilla Monogram Resort

• Proactively source and develop business for restaurant and bar outlets, including corporate dining, group reservations, repeat guests, local market and account handling

• Drive revenue through group bookings, set menus, beverage promotions, and seasonal offers

(*) Customer Relationship:

• Maintain and update guest and account database

• Track: Guest preferences, dinning patterns, spending behavior

• Use data to: Propose targeted promotions, Increase repeat visits & average check

• Build and maintain strong, long-term relationships with regular and key customers

(*) Internal Coordination:

• Work closely with F&B Manager, Restaurant Manager, Bar Manager and Kitchen to execute promotions and upselling initiatives

• Coordinate with Marketing on F&B promotional activities.

• Coordinate with Finance on: Billing, invoices, credit arrangements

• Support outlet operation in: Group reservations, Set menu confirmation, Special requests & dietary requirements

(*) Reporting & Performance Tracking:

• Monitor bookings, revenue, and sales performance.

• Prepare regular sales and revenue reports (weekly/monthly).

• Key indicators: Revenue by outlet, cover and average check

• Propose initiatives to improve restaurant and bar performance.

Scope Exclusion:

• This position does not cover Event, Banquet, Wedding, or MICE sales.

• Full Social Insurance contribution from the first month of employment
  
• Opportunity to work in a professional pre-opening environment
  
• Access to professional training programs aligned with 5-star standards under the Shilla Monogram system
  

- Strong communication and sales skills

- Customer-focused with good problem-solving ability

- Able to work under sales targets

- Good English communication

- Well-groomed appearance and professional demeanor