Shilla Monogram Resort

Compliance: Ensures all operating standards and company policies are strictly followed within the outlet and Room Service.

Guest Experience: Establishes high-quality service standards to maximize guest satisfaction and effectively handles all complaints with corrective actions.

Maintenance: Liaises with Engineering and Housekeeping to ensure the facility is well-maintained and clean.

2. Financial & Strategic Planning

Profitability: Prepares annual budgets, monitors revenue/expenses, and implements cost-saving measures (utilities, supplies) to maximize profits.

Inventory Control: Oversees par stock levels, conducts month-end inventories (food, beverage, equipment), and verifies daily sales reports.

Market Analysis: Monitors competitors and provides strategic recommendations to the Director of F&B for future improvements.

3. People Management & Development

Leadership: Handles recruitment, duty rosters, performance evaluations, and administrative tasks (leaves, overtime, discipline).

Training: Conducts daily briefings, professional coaching, and regular on-the-job training to ensure staff performance meets job descriptions.

Communication: Maintains open communication with the team, keeping them informed of all essential information to perform their roles effectively.

• Full Social Insurance contribution from the first month of employment
  
• Opportunity to work in a professional pre-opening environment
  
• Access to professional training programs aligned with 5-star standards under the Shilla Monogram system
  

• Minimum of 2-3 years of experience in food and beverage management, preferably in a hotel or hospitality environment.

• Strong leadership skills and ability to manage a team.

• Excellent communication and interpersonal skills.

• Knowledge of food and beverage trends, inventory management, and budget control.

• Strong organizational skills and attention to detail.

• Customer-focused with a passion for providing excellent service.

• Ability to work under pressure and in a fast-paced environment.

• Flexibility and adaptability to changing needs and demands.

• Good communication in English.