Savills Việt Nam ★ 3.5

SCOPE OF WORK:

Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;

Daily tasks:

• Receive and timely transfer external phone calls to the individual or department involved;
• Provide basic project information if required;
• Receive and deliver mail magazines packages to residents or resident's mailbox;
• Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
• Keep tracking of the cases until it is resolved;
• Coordinate with other departments such as accounting, engineering, hygiene and security;
• Track and update residential information;
• Maintain clean and tidy workplace;
• Assist residents to call taxi express delivery service;
• Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
• Assist residents/ tenants with temporary residence registration with local authorities if required;
• Support residents/ tenants to register water usage norms;
• Verify and confirm the property movement registration in out from residents/ tenants;
• Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
• Follow residents’ repair request;
• Do the cashier’s tasks if required;

Report:

• Daily checklist for front office;
• Daily task notes;

Other tasks:

• Perform all other duties assigned by line manager;
• Coordinate with other departments in daily activities and events, etc;

• Minimum 1 year of experience in the fields of archiving, administration, or reception.
• Proficient in office computer skills (Word, Excel, PowerPoint).
• English is a must (Advanced in communication),Japanese proficiency is advantageous
• An attractive and vibrant appearance, demonstrating professionalism
• Efficiently handling information while using the phone.
• Honest, careful, meticulous, hardworking, and working with a high sense of responsibility.
• Completed college and university degrees in fields related to administration, human resources, and hospitality management.