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Mô tả công việc
- Ensure compliance with hotel SOPs, Pullman and Accor brand standards.
- Oversee opening, operating, and closing procedures of the restaurant.
- Monitor restaurant cleanliness, ambience, equipment, and operational readiness.
- Coordinate with Kitchen and other departments to ensure seamless operations.
- Ensure mise en place is completed before each service period.
- Support banquet functions and special events as required.
- Deliver exceptional guest service and create memorable dining experiences.
- Handle guest requests, complaints, and service recovery in a timely and professional manner.
- Engage with guests, recognize VIPs and repeat guests, and follow up on guest feedback.
- Supervise, coach, and motivate team members to maintain high service standards.
- Conduct daily briefings and ensure compliance with grooming and service standards.
- Support onboarding and on-the-job training to enhance team performance.
- Assist in achieving revenue targets through upselling, cost control, accurate cash handling, and inventory management.
- Ensure compliance with HACCP, food safety, health & safety regulations, and promptly report operational or maintenance issues.
Quyền lợi được hưởng
- Fully paid annual leave, public holidays and other personal leave as per the law.
- Comprehensive social insurance as per the law upon signed employment agreement.
- Risk personnel insurance 24/7 and health insurance provided as per hotel policy.
- Staff meals during working hours.
- Uniforms provided and laundry service.
- Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts.
- Supportive and multicultural workplace with opportunities for internal promotion.
- Strong focus on career development, training programs, and advancement opportunities within the Accor Group.
- Wellness programs and team-building activities.
- International working environment. Hotel Trade Union provides support and consultation to the employees.
Yêu cầu công việc
- Diploma in Hospitality Management/Food & Beverage preferred.
- Minimum 2 years of restaurant experience.
- At least 1 year in a supervisory position within an international hotel or upscale restaurant preferred.
- Good leadership, communication, and team management skills.
- Strong understanding of inventory control, cost management, and revenue generation.
- Familiarity with POS systems and hotel operating systems (e.g. Micros, Opera) is an advantage.
- Customer-oriented with excellent problem-solving and guest service skills.
- Good command of English; additional languages are a plus.
- Well-groomed, professional, and passionate about hospitality.
Yêu cầu hồ sơ
Pullman là thương hiệu khách sạn quốc tế nổi tiếng toàn thế giới thuộc tập đoàn Accor. Đây là đơn vị điều hành khách sạn lớn, sở hữu hơn 3.500 khách sạn ở 92 quốc gia và 160.000 nhân viên.
Riêng thương hiệu Pullman có mặt tại nhiều khu vực như châu Âu, châu Á, châu Phi, Trung Đông, với số lượng khoảng 80 khách sạn. Mục tiêu của tập đoàn Accor là tới năm 2020 có thể đạt 150 khách sạn trên khắp thế giới.
Tại Việt Nam, khách sạn Pullman có mặt từ năm 2012. Tính đến nay, chuỗi khách sạn này có tổng cộng 5 khách sạn, nằm tại nhiều địa điểm đắc địa và những khu du lịch nổi tiếng như: Phú Quốc, Vũng Tàu, Hà Nội, TP Hồ Chí Minh và Đà Nẵng.