[NOVOTEL PHU QUOC RESORT] Front Office Attendant - Nhân viên Lễ tân
CEO HOSPITALITY – CEO GROUP
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[NOVOTEL PHU QUOC RESORT] Front Office Attendant - Nhân viên Lễ tân
CEO HOSPITALITY – CEO GROUP
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
02/07/2026
Hạn nộp hồ sơ:
15/08/2026
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Phú Quốc - Kiên Giang
Mô tả công việc
Responsibilities
• The Guest Service Agents performs their functions within the framework defined by the norms of Management.
Administration Responsibilities
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
• Ensures the arrangement of front office document is corrected.
Personnel Management
• Greets, Smiles "WAI" and registers guest with courtesy and care
• Read initial and follow up on daily log-book.
• Stay up to date on room rates, packages, discounts and contract.
• Daily check room keys and delivery all guest messages, faxes, and parcels.
• Register guest and assign room according to the guest requirement.
• To sell rooms in a manner designed to maximize revenue and occupancy with guest satisfaction.
• Develop a thorough of room status, types of room and room locations.
• Knows the hotel product and hotel facilities.
• Established and maintain good relation and politely to all guest and staff.
• Handle guest check in/out efficiently and friendly with professionally manner
• Full attention of daily briefing/log-books and report to work on time.
• To answer the telephone promptly and courteously.
• Post transaction to the guest account.
• Communicate with other departments regarding group and VI P check-ins.
• Report any office equipment malfunctions to the proper maintenance.
• Provides guests with the most accurate and up to date information at all times.
• Ensure cleanliness of working area and equipment.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services.
• Keeps records of room availability and guest’s accounts. Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations. Posts charges such as room, or telephone, to ledger.
• Keep desk area organized. Maintain desk area décor, appearance and supplies on a daily basis.
• Maintains all front desk logs, including equipment checkout, packages, cash, etc.
• Assists with the completion of front desk projects as determined by the Manager.
• Monitor and maintain supplies for the front desk and the Manager as needed.
• Maintains Key inventory. Track key checkouts and make sure key core changes are requested as needed.
• Be punctual in reporting to work shifts.
• Ensure GSA understand & achieve all department / hotel target ( Royalty program, up selling, GSS )
• To be required to do other duties and special projects as assigned by the GSA Supervisor
Human Relation and Training
• Assist in informing all concerned for new information or amendment. So they can be aware and prepares.
• Use own supervision skills effectively to encourage and motivate staff.
• Be understanding and supportive, encouraging and helpful to all sub-ordinates.
• Attends all training sessions as scheduled.
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
• Maintains a very good reputation for the hotel and assist to increase the overall profitability of the hotel.
Relations
• Report direct to Guest Service Agent Supervisor
• Maintain a close working with Reservation, Telephone Operator, Bellman, Housekeeping, Engineer, Restaurant/Bar, Sports etc.
Technical Responsibilities
• To performing excellence job. Ensure efficient handling front desk task.
• To ensure all computer at front desk are in good condition.
• The Guest Service Agents performs their functions within the framework defined by the norms of Management.
Administration Responsibilities
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
• Ensures the arrangement of front office document is corrected.
Personnel Management
• Greets, Smiles "WAI" and registers guest with courtesy and care
• Read initial and follow up on daily log-book.
• Stay up to date on room rates, packages, discounts and contract.
• Daily check room keys and delivery all guest messages, faxes, and parcels.
• Register guest and assign room according to the guest requirement.
• To sell rooms in a manner designed to maximize revenue and occupancy with guest satisfaction.
• Develop a thorough of room status, types of room and room locations.
• Knows the hotel product and hotel facilities.
• Established and maintain good relation and politely to all guest and staff.
• Handle guest check in/out efficiently and friendly with professionally manner
• Full attention of daily briefing/log-books and report to work on time.
• To answer the telephone promptly and courteously.
• Post transaction to the guest account.
• Communicate with other departments regarding group and VI P check-ins.
• Report any office equipment malfunctions to the proper maintenance.
• Provides guests with the most accurate and up to date information at all times.
• Ensure cleanliness of working area and equipment.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services.
• Keeps records of room availability and guest’s accounts. Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations. Posts charges such as room, or telephone, to ledger.
• Keep desk area organized. Maintain desk area décor, appearance and supplies on a daily basis.
• Maintains all front desk logs, including equipment checkout, packages, cash, etc.
• Assists with the completion of front desk projects as determined by the Manager.
• Monitor and maintain supplies for the front desk and the Manager as needed.
• Maintains Key inventory. Track key checkouts and make sure key core changes are requested as needed.
• Be punctual in reporting to work shifts.
• Ensure GSA understand & achieve all department / hotel target ( Royalty program, up selling, GSS )
• To be required to do other duties and special projects as assigned by the GSA Supervisor
Human Relation and Training
• Assist in informing all concerned for new information or amendment. So they can be aware and prepares.
• Use own supervision skills effectively to encourage and motivate staff.
• Be understanding and supportive, encouraging and helpful to all sub-ordinates.
• Attends all training sessions as scheduled.
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
• Maintains a very good reputation for the hotel and assist to increase the overall profitability of the hotel.
Relations
• Report direct to Guest Service Agent Supervisor
• Maintain a close working with Reservation, Telephone Operator, Bellman, Housekeeping, Engineer, Restaurant/Bar, Sports etc.
Technical Responsibilities
• To performing excellence job. Ensure efficient handling front desk task.
• To ensure all computer at front desk are in good condition.
Quyền lợi được hưởng
- Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
- Relocation Allowance: Hỗ trợ chi phí nhận việc.
- Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
- Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
- 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
- Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
- International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
- AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
- Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
- 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
Yêu cầu công việc
- Education: Degree or Certificate in Hospitality Management, Tourism, or Languages / Có bằng cấp hoặc chứng chỉ về Quản trị khách sạn, Du lịch hoặc Ngôn ngữ.
- Experience: Prior hotel experience is a great advantage; we also welcome fresh talents with a passion for hospitality / Có kinh nghiệm khách sạn là một lợi thế lớn; chúng tôi cũng chào đón các bạn mới tốt nghiệp có đam mê với ngành dịch vụ.
- System: Experience using Opera PMS is highly preferred / Biết sử dụng phần mềm Opera là một lợi thế.
- Brand Knowledge: Familiarity with Accor standards or the ALL loyalty program is a wonderful plus / Quen thuộc với tiêu chuẩn Accor hoặc chương trình ALL là điểm cộng tuyệt vời.
- Languages: Good English communication skills; proficiency in a second foreign language is a major advantage / Kỹ năng giao tiếp tiếng Anh tốt; biết thêm ngoại ngữ thứ hai là một lợi thế lớn.
- Attitude: Positive, proactive, and always showing a warm, welcoming smile to guests and colleagues / Tích cực, chủ động và luôn mang nụ cười ấm áp đến với khách hàng cũng như đồng nghiệp.
- Team Spirit: Enthusiastic team player with a high sense of responsibility and adaptability / Có tinh thần đồng đội, trách nhiệm cao và thích nghi tốt với môi trường làm việc.
Yêu cầu hồ sơ
Ứng tuyển qua Hoteljob hoặc liên hệ 0297 626 0999 (line nội bộ 1605)
Khu vực
CEO HOSPITALITY – CEO GROUP
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
Khu tổ hợp du lịch Sonasea Villas and Resort, tổ 5, Khu phố Đường Bào Dương Tơ, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam
Chính thức thành lập năm 2001, Tập đoàn CEO hoạt động trong 5 lĩnh vực chính: Bất động sản, Bất động sản nghỉ dưỡng, Xây dựng, Du lịch và Quản lý khách sạn, và Phát triển nguồn nhân lực.
Với phương châm “Vì cuộc sống tốt đẹp hơn”, Tập đoàn CEO luôn kiên định hướng tới mục tiêu mang lại cả giá trị vật chất và tinh thần cho xã hội.
Với năng lực tài chính vững mạnh và sự hỗ trợ quý báu từ các cổ đông, khách hàng, đối tác, cùng với sự cống hiến hết mình của toàn thể cán bộ nhân viên, Tập đoàn CEO không ngừng thúc đẩy sự đổi mới và nắm bắt những cơ hội mới trên hành trình đầy tự hào để trở thành một trong 250 doanh nghiệp tư nhân lớn nhất Việt Nam (VNR500) vào năm 2021.
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