Mô tả công việc
The Role
- To take time and get to know the guests, and to be committed to service excellence.
- To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.
- Work closely with Front Office, Housekeeping, Soul as well as Food and Beverage regarding guest needs and special requests
- Take opportunities to delight the guests.
- Have the responsibility to ensure the safety and health at work and follow the Accor policy.
Key Deliverables and Responsibilities
Planning & Organizing:
- Ensure that all Mövenpick Hotels & Resorts standards are adhered to
- Guests should not be kept waiting.
- Guests should be made to feel welcome, feel at home and relaxed
- We are to anticipate guests needs so there is little need to ask us for anything
- “Yes is the answer, what is the question?” is a key mind frame
Operations:
- Each guest is picked up in a clean and well maintained car.
- Make sure you know where the guest wishes to go
- Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.
- Cleanliness and professionalism must be demonstrated at all time
- Respect the road signs and speed limits
- Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it
- Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
- Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don’t engage in controversial topics such as politics.
- Don’t gossip about the hotel, previous guests or competition
- Make sure the car is always full with petrol
- Uniform is to be spotlessly clean
- Make sure you have updated traffic info before you head of to pick up or drop of
- Report any faults of the car that you drive
- Work closely with Valet Parking and Limousine company
- Act as a F&B ambassador and promotes outlets
- Avoid wearing any strong aftershave
Quyền lợi được hưởng
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
- Competitive salary and service charge based on experience and ability.
- Top-tier service charge and 100% salary during the probation period.
- Offer accommodation and meals for candidates from other provinces.
- Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
- 24/7 insurance coverage from the first day of probation.
- Full benefits under labor laws.
Yêu cầu công việc
- Previous experience as a professional Driver, preferably within hotels, resorts or hospitality operations.
- Valid driving licence with strong knowledge of traffic regulations, road safety and local routes.
- Good driving skills with a strong commitment to guest safety, punctuality and vehicle cleanliness.
- Guest-oriented mindset with good communication skills and the ability to provide courteous, discreet and professional service.
- Able to assist guests with luggage and respond appropriately to transportation requests.
- Basic English communication skills are preferred.
- Professional appearance, responsible attitude and ability to work flexible shifts are required.
- Able to complete trip reports and promptly report vehicle faults, accidents or operational incidents
Yêu cầu hồ sơ
- Apply to via hoteljob.vn.
- Submit CVs to email: Nhatminh.truong(a.còng)movenpick.com |Linh.hoang(a.còng)accor.com
- Submit Cvs at the security gate of Mövenpick Resort Cam Ranh
- Submit CVs to via Zalo : 0905 424 737 ( Ms.Minh )
*Note that ONLY shortlisted candidates will be contacted.
Khu nghỉ dưỡng giải trí phức hợp 5 sao quốc tế Mövenpick Resort Cam Ranh gồm 118 căn biệt thự cao cấp, 250 phòng khách sạn, 132 căn residence kết hợp cùng các dịch vụ vui chơi, giải trí đẳng cấp, lần đầu tiên xuất hiện tại Khánh Hòa. Tọa lạc tại “trái tim Bãi Dài” - 1 trong 10 bãi biển đẹp nhất hành tinh theo bình chọn của Tạp chí National Geographic, 100% phòng khách sạn, residence, villas tại Mövenpick Resort Cam Ranh đều hướng biển, nhìn thấy biển, ngập tràn hơi thở biển cả với các họa tiết trang trí nội thất lấy cảm hứng từ đại dương. Độc đáo trong thiết kế, tinh tế trong trải nghiệm, Mövenpick Resort Cam Ranh không chỉ là điểm đến hấp dẫn cho các gia đình, nhóm bạn mà còn là lựa chọn hoàn hảo để tổ chức sự kiện, hội nghị, hội thảo & Team Building.
Mövenpick Resort Cam Ranh – Nơi khơi dậy những xúc cảm yêu thương, tái tạo năng lượng sống tại Serenity Spa với các liệu trình massage, chăm sóc sức khỏe và sắc đẹp; khu trượt nước sôi động các trò chơi; khuấy động bầu năng lượng nhiệt thành với các hoạt động vui chơi, giải trí đa dạng, từ thể thao, ẩm thực cho tới mua sắm, Night Club, Dancing club, Karaoke, Câu lạc bộ vui chơi có thưởng...