 Set up and organize workstation with designated supplies, forms, and resource materials.

 Assist in the monitoring of all related hotel systems and ensure proper operation and condition.

 Monitor inventory and supplies and ensure that replenishments are ordered in a timely manner. Report

shortages immediately to supervisor.

 Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to

management

 Understand department’s and hotel’s product, and upsell to the guest, or recommend hotel products to the

guest.

 Report Lost and Found immediately to Security

People:

 Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional

assistance and support.

 Conducts periodic tests and inspections to ensure all departments are complying with required procedures.

 Identify training needs and recommend actions in order to resolve those needs.

 Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other

departments)

 Train and help colleagues on the jobs

 Follow up with the assignment from Supervisor.

 Participate all training assigned by supervisor including English training and job skills training

Guest experience:

 Perform Services behaviors in daily operation basic towards the guests

 Sharing guest feedback to the supervisor

 Handle guest’s requests, or escalate to higher levels and/or relate departments when need it

 Drive buggy safely after being certified and be responsible for protecting this asset in good conditions

Responsible business:

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety.

 Be responsible in protecting the environment such as the trees, the sea, and the special species

 Understand IHG Brand Standard related to your department

 Recommended changes to these standards

 Co-ordinate special projects as required

 Rotate the roles (cross training) within department when required

 Perform any other duties which may be assigned by the management from time to time.

100% salary & service charge in 2 months of probation

Mandatory insurances in accordance with Vietnamese Law

Accidental insurance 24/7

Annual leave from 14 days, 2 days off per week

Provided uniform, duty meal and transportation

Shared accommodation (applied for non Danang residents)

HealthCare insurances for loyalty team members

IHG brand standard training

Other benefits as per the company/ IHG policies

Qualifications and requirements

Required skills:

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Working knowledge of local area networks and Microsoft Windows

- Good writing skills

Qualifications:

- Diploma or Vocational Certificate in Computer Science or Information Technology or related field.

Experience

– 1 year related experience or an equivalent combination of education and work-related experience. some computer set-up and troubleshooting experience preferred. However, new graduates are also welcome.