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Mô tả công việc
Job Summary
The Guest Relation Officer (Korean Speaking) is responsible for delivering exceptional guest experiences by providing personalized services to Korean-speaking guests throughout their stay. The role acts as a key liaison between guests and hotel departments to ensure guest satisfaction and loyalty.
Key Responsibilities
Welcome and assist Korean-speaking guests during check-in, stay, and check-out.
Provide personalized guest services and ensure all guest requests are handled promptly and professionally.
Build positive relationships with guests and anticipate their needs.
Handle guest inquiries, feedback, and complaints effectively, ensuring satisfactory resolutions.
Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
Maintain accurate guest profiles and preferences in the hotel system.
Assist with VIP arrivals, room inspections, and special arrangements.
Promote hotel facilities, services, and local attractions to guests.
Follow hotel standards, policies, and procedures at all times.
Quyền lợi được hưởng
- Attractive Benefit & salary
Yêu cầu công việc
Bachelor's degree or diploma in Hospitality Management, Tourism, Languages, or related field.
Fluent in Korean and English (spoken and written).
Previous experience in Front Office, Guest Relations, or Customer Service is preferred.
Strong communication and interpersonal skills.
Excellent problem-solving and guest service mindset.
Proficient in Microsoft Office and hotel management systems is an advantage.
Positive attitude, professional appearance, and ability to work in shifts.
Competencies
Customer-focused attitude
Communication and relationship-building skills
Attention to detail
Multitasking and organizational skills
Teamwork and collaboration
Cultural awareness and sensitivity
Yêu cầu hồ sơ
Shilla Monogram Quangnam Danang resort cung cấp chỗ nghỉ với hồ bơi ngoài trời, chỗ đỗ xe riêng miễn phí, trung tâm thể dục và khu vườn. Trong số các tiện nghi của chỗ nghỉ này có nhà hàng, CLB trẻ em, sảnh khách chung và Wi-Fi miễn phí. Tại đây có phòng xông hơi khô, nhân viên giải trí và dịch vụ phòng.