Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Du lịch nước ngoài
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
IT Support (Level 1) – Kickstart Your Career in a Global Environment 🚀
Looking to grow your IT career in an international setting? Join our dynamic team as a Level 1 IT Support Specialist and become the first point of contact for users across the globe. This is your chance to gain hands-on experience with leading technologies while building a strong foundation for your future in IT.
🌍 What You’ll Do
- Act as the first line of support, ensuring smooth IT operations for end users
- Monitor and manage IT service tickets with accuracy and attention to detail
- Analyze incidents and requests, resolving those within L1 scope efficiently
- Track and follow up on unresolved tickets, ensuring SLA compliance
- Escalate complex issues to higher-level teams when needed
- Perform daily system checks and routine tasks following established procedures
- Provide user support via phone and ticketing systems
- Collaborate with international teams and ensure smooth shift handovers
- Contribute ideas to improve processes and enhance service quality
🛠️ Tools & Technologies You’ll Work With
Gain exposure to industry-leading platforms such as:
Microsoft 365, ServiceNow, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, and more.
🌱 Why Join Us?
- Be part of a global, collaborative environment
- Explore different technical teams and discover your ideal career path
- Continuous learning and development opportunities
- Build real-world experience with widely used enterprise tools
Yêu Cầu Công Việc
🎯 What We’re Looking For
- Bachelor’s degree (or equivalent) in Computer Science or related field
- English proficiency (TOEIC 650+ or equivalent)
- Experience in IT support or customer service is a strong advantage
- A proactive, reliable, and quick-learning mindset
- Strong communication and problem-solving skills
Nice to have: French language skills
💡 If you're eager to learn, grow, and make an impact in a fast-paced IT environment, we’d love to hear from you!
Địa điểm làm việc
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: 11 Tr - 16 Tr VND
Được thành lập tại TP. Hồ Chí Minh từ năm 2007, Teamwork là một công ty tư vấn của Thụy Sĩ chuyên về ERP SAP.
Công ty con của Teamwork có trụ sở tại các quốc gia khác nhau (Thụy Sĩ, Pháp, Mỹ, Việt Nam, Singapore, Canada, Trung Quốc,…). Chúng tôi liên tục đưa ra các thách thức mới trong lĩnh vực SAP với tầm nhìn tương lai lâu dài.