We are looking for a strategic, customer- obsessed, and data- driven Head of Product to own high- impact products from vision to execution for the new international airport. You will define product strategy, lead discovery, and deliver customer- centric experiences that drive user acquisition, engagement, and long- term retention. You will lead the strategy for key Guest Platform journeys such as onboarding, Fly, Navigate, Shop, Loyalty, and AI Concierge.
Strategic Responsibilities

Drive Data- Informed Decisions: Define product KPIs, leverage analytics, and continuously optimize customer and business outcomes.
Own the Product: Define product vision, strategy, roadmap, and success metrics, taking end- to- end ownership of the GBIA Guest Platform.
Champion the Customer: Translate guest insights and Customer Journeys into product opportunities, concepts, and end- to- end experiences.
Build Connected Experiences: Design seamless customer journeys across physical- digital interfaces, integrating airport services with lifestyle, loyalty, and fintech ecosystems to create greater value for users and partners.
Lead Product Discovery & Delivery: Validate ideas through research, experimentation, MVPs, and iterative development, working closely with engineering and design teams.
Collaborate Across Functions: Partner with Engineering, Design, GBIA CX, Business teams, and international aviation partners to deliver impactful products and align teams around a shared vision.

Yêu cầu công việc

Good understanding of APIs, system integrations, Agile/Scrum, and modern technology platforms.
8+ years of Product Management experience, with a proven track record of launching and scaling successful digital products and leading complex product teams.
Experience in travel, aviation, hospitality, mobility, super- app, eCommerce, fintech, or large B2C ecosystems is highly preferred.
Strong stakeholder management and working English to collaborate with cross- functional teams, senior leadership, and international aviation partners.
Strong analytical mindset with experience using product analytics tools such as Amplitude, Mixpanel, or Google Analytics.
Experience with omni- channel or physical- digital experiences such as kiosks, self- service, or navigation.
Strong product discovery, customer research, and problem- solving capabilities.

Salary & Allowances

Health: Social insurance, premium health insurance, yearly health check
13- month salary with annual performance bonus, project incentives, sales incentives (based on position)
Annual leaves: Up to 20 days/year (based on levels)
Special occasion bonus: 2.500.000VND/year
Laptop, screen and other needed facilities/accounts/tools for work
Lunch allowance: 730.000 VND/month

Career Growth

Access special loan offers with competitive interest rates and flexible grace period options tailored to your financial needs.
Yearly salary review and promotion
Free learning sources in Udemy, Coursera, O&039;Reilly platforms; internal workshop, certification sponsorship, and exclusive mentoring from C- levels
Grow your career with opportunities across the dynamic ecosystem of Techcombank & Masterise Group.
Diverse career path: Management or Expert and functions rotation opportunity
Recognition and awards at team and organizational levels.

Working Environment

Open & collaborative working space fosters both individual focus and teamwork activities
Quarterly/yearly teambuilding & engaged internal events.
Personal lockers with QR code access.
Unwind zones: gaming, table tennis, yoga, gyms, bath rooms.
Young, dynamic, and collaborative working atmosphere

Cập nhật gần nhất lúc: 2026-08-29 15:45:04