1. KEY RESPONSIBILITIES

Job Summary – (Role Summary)

• Assist Marcom Manager in producing a Public Relations Plan which promotes and maintains good public relations in order to maintain the prestigious image of the hotel. Duties involve planning, directing, controlling, coordinating and participating in all Public Relations activities.

Essential Duties and Responsibilities – (Key Activities of the role)

• Develops a public relations programme for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets

• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.

• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases

• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments

• Disseminates corporate press releases to appropriate local trade and consumer media

• Establishes a programme for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc.

• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel

• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests

• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned

• Coordinates all activities with the Sales Manager

• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests

• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.

• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate

• Maintains mailing list/contact file

• Maintains hotel photo file

• Liaises with Human Resource Manager on matters affecting corporate image

• Develop hotel gifts and giveaways

• Builds profile within local market place through attendance at various events and local market place

• Co-ordinates hotel photography when required

• Monitors awareness of competitor activities and use information when developing strategies

• Plans and coordinates sponsorship activities

• Works with superior on manpower planning and management needs

• Works with superior in the preparation and management of the Department’s budget

• 60 days probation with Full salary & Social Insurance/Thử việc 60 ngày với đầy đủ lương và Bảo hiểm Xã hội.
• Attractive monthly service charge (top in the market)/Phụ cấp dịch vụ hàng tháng hấp dẫn (cao nhất trên thị trường).
• Professional training courses/Các khóa đào tạo chuyên nghiệp.
• Professional workplace with young, dynamic and awesome team members/Môi trường làm việc chuyên nghiệp với đội ngũ thành viên trẻ, năng động và tuyệt vời.
• Duty meal & Uniform provided/Bữa ăn và đồng phục được cung cấp.
• Exciting Birthday Parties with awesome gifts/Tiệc sinh nhật thú vị với những món quà tuyệt vời.
• Participate in team building and TakeCare activities of the team and hotel/Tham gia các hoạt động xây dựng đội nhóm và chương trình chăm sóc của đội và khách sạn.
• Health check every year/Kiểm tra sức khỏe hàng năm.
• Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)/Thỏa mãn đam mê du lịch của bạn với mức giảm giá đặc biệt cho phòng và dịch vụ F&B tại các khách sạn và khu nghỉ dưỡng của Marriott International trên toàn thế giới (16 khách sạn và khu nghỉ dưỡng tại Việt Nam).
• Start your career path in the biggest and one of the most prestigious hotel companies worldwide/Bắt đầu sự nghiệp của bạn trong tập đoàn khách sạn lớn nhất và được biết đến là một trong những công ty khách sạn uy tín nhất trên toàn cầu.

Required Skills:

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Proficient in the use of Microsoft Office

· Good writing skills

Qualifications:

· Bachelor’s degree in Mass Communications or related field.

Experience:

· 3 years of relevant experience or an equivalent combination of education and work-related experience.

For contact, please call 024 3719 9000 - Sheraton Hanoi Human Resources