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Mô tả công việc
- Follows standards, policies and procedures.
- Design and implement the marketing strategic plans of the Spa
- Participates in the planning of departmental goals as they relate to the wider hotel strategy
- Refrain from any unnecessary conversation within Spa treatments areas.
- Maintains the highest level of discretion and privacy during any guest interaction
- Contributes to pricing decisions.
- Handle daily operation issue, to ensure good customer experience & service standard.
- If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
- Maintains a soft tone during conversation with colleagues, guests and on the phone.
- Demonstrates co- operation and trust with colleagues, supervisors, teams and across departments.
- P&L responsibilities
- Continually seeks to improve performance through individual efforts and with the assistance of others.
- Is open to new ideas and is willing to make changes in the job and routine as required.
- Builds and maintain relationships with internal and external customers.
- To perform sales consultations where required
- Participate as a team player and establishes strong working relationships to deliver positive results.
- Strengthen customer relationship and handling customer inquiry
- Understands and takes into account the global nature of business.
- Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets
- Monitor staff performance & review operation for improving service standard
- Responsible for the set- up, management & operation of the Resort Spa
- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
- Is able to cope under pressure at busy times and responds positively to changes in the workplace.
- Co- ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
- Conduct therapist training and set up the Spa Product and Operating Standards
- Seeks feedback on performance and focuses on areas of shortfall.
- Maximizes opportunities for self- development. Prepares roster of the department and overseas other staff rosters.
- Meets required attendance and grooming standards.
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
- Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
Yêu cầu công việc
- Management skill, training skill and service passion is necessary.
- Friendly, active and resistant to pressure
- At least 1 year experience in a same position in 4 or 5 stars Hotel/ Resort.
Quyền lợi
- Insurance benefits contributed at 100% salary offered.
- Accident insurance 24/24.
- Friendly and active working environment with great chances.
- Services charge offered during the probation period; Year- End services bonus; 13th salary bonus.
Cập nhật gần nhất lúc: 2026-04-30 22:55:03
“Melia Vinpearl” là sự hợp tác giữa tập đoàn khách sạn hàng đầu Tây Ban Nha Meliá Hotels International và thương hiệu du lịch nghỉ dưỡng và giải trí bậc nhất Việt Nam Vinpearl, hướng đến mục tiêu trở thành một trong những thương hiệu khách sạn quốc tế hàng đầu tại Việt Nam.
“Melia Vinpearl” hiện nay có tổng cộng 12 khách sạn và khu nghỉ dưỡng đang hoạt động của Vinpearl trải dài từ Hải Phòng đến Tây Ninh. Việc hợp tác cùng Tập đoàn khách sạn Meliá nằm trong định hướng chiến lược nâng tầm và quốc tế hóa thương hiệu Vinpearl trong lĩnh vực khách sạn - nghỉ dưỡng. Sự kết hợp này hứa hẹn sẽ mang lại trải nghiệm đa dạng cho du khách trong và ngoài nước khi vừa được tận hưởng hệ sinh thái “all in one” (tất cả trong một) độc đáo của Vinpearl với phong cách bản địa, vừa trải nghiệm tiêu chuẩn dịch vụ toàn cầu của thương hiệu khách sạn quốc tế.