Mô tả công việc
As a Guest Assistant, you will be one of the first points of contact for our guests and will play an important role in delivering warm, attentive, and personalized guest experiences throughout their stay.
Key responsibilities include:
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Provide information about the resort’s facilities, services, activities, and local experiences.
- Handle guest requests, inquiries, and feedback in a professional and timely manner.
- Coordinate with other departments to ensure smooth and seamless guest experiences.
- Assist with restaurant reservations, transportation arrangements, activities, and special requests.
- Record guest preferences and important information to support personalized service.
- Handle daily Front Office operations according to the resort’s standards.
- Support the Front Office team and perform other tasks as assigned by the management.
Quyền lợi được hưởng
- Competitive salary based on experience and qualifications.
- Monthly service charge based on business performance.
- Duty meals provided.
- Uniform provided.
- Social insurance, health insurance, and unemployment insurance in accordance with Vietnamese labor law.
- Professional and supportive working environment.
- Training and career development opportunities within a luxury resort environment.
Yêu cầu công việc
- Previous experience in Front Office, Guest Service, or Reception in a hotel or resort is preferred.
- Good command of English communication; additional languages are an advantage.
- Pleasant personality with a positive attitude and strong service mindset.
- Good communication, problem-solving, and interpersonal skills.
- Well-groomed, professional, responsible, and detail-oriented.
- Able to work on shifts, weekends, and public holidays.
- Passionate about hospitality and willing to grow within the luxury hotel industry.
Yêu cầu hồ sơ
Email subject: Guest Assistant – Full Name
Join Zannier Hotels Bãi San Hô and be part of a passionate team dedicated to creating meaningful and memorable guest experiences.
KHÁCH SẠN ZANNIER BÃI SAN HÔ quay mặt ra bãi biển ở thị xã Sông Cầu, Zannier Hotels Bai San Hô cung cấp chỗ nghỉ 5 sao và có xe đạp cho khách sử dụng miễn phí, hồ bơi ngoài trời cũng như khu vườn. Chỗ nghỉ này có các phòng gia đình và sân chơi cho trẻ em. Nơi đây cung cấp dịch vụ phòng, dịch vụ lễ tân 24 giờ và dịch vụ thu đổi ngoại tệ cho khách. Phòng nghỉ gắn máy điều hòa tại Zannier Hotels Bai San Hô được bố trí tủ để quần áo, máy pha cà phê, minibar, két an toàn, TV màn hình phẳng, ấm đun nước, sân hiên và phòng tắm riêng với bồn tắm. Một số phòng có ban công trong khi các phòng khác nhìn ra biển. Mỗi phòng đều được trang bị ga trải giường và khăn tắm.