Review Highlights
Cập nhật 27/02/2025
Ưu điểm
Nhược điểm
Job Purpose
The job holder is responsible for design and manage effectively sales consulting models / processes on single channel/ Omni to meet the maximum needs ofcustomers and optimize banking performance according to selected CVP by following activities:
- Build a Omni sales strategy (selling model)
- Design /improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals
- Manage and governance effectively and identify problems while implementing designed / improved models / processes
Key Accountabilities (1)
Build a Omni sales strategy (selling model):
- Well understand Omni sales channel and be able to apply in designing, setting up, implementation, and managing business models / processes.
Key Accountabilities (2)Design / improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals :
1. Design / improve selling consulting models/processes:
- Design / improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals
- Design process of receiving and managing customer leave
- Design selling process in Omni channel/ single channel to get Business targets.
- Design selling process for sales team in each segmentation according to approved selling and service model.
- Make proposals to relevant departments to synchronize the adjustment of sales model / process with supportive tools / policies, etc.. (such as businessprograms, GCM feature development, reporting system, KPIs policy setting, etc..) to ensure operation, and performance tracking.
2. Governing effectively and identify problems while implementing designed / improved models / processes (before handover to BAU)
- Manage effectively input and output indicators of selling consulting models / processes
- Collaborate with stakeholders (Sales Efficiency Management and Business Productivity, Regional Business Development, etc..) identify problems arising fromdata (reported data; observation, customer interviewing, sales force, etc..) for in time and effective solutions
- Coordinate with stakeholders for effective communication, implement directions, support to respond to questions related to model / process designs.
3. Coordinate with DO in developing digital channels for individual customers, offer requests and relevant information for the DO to develop and implement digitalchannel effectively.
- Set development requirements for the DO to ensure a seamless customer experience at all bank interaction points.
- Coordinate with the DO to increase awareness of customers, channels, units, and consulting forces on the developed features in digital channel.
Key Accountabilities (3)
Resource management and development
- Maintain working rhythm through applying Agile work culture,
Coporate culture:
- Ensure consistent understanding and application of organizational cultural values, behavioral standards
Perform other tasks assigned by the Director, Business Design, Senior Director Business Development
Success Profile - Qualification and Experiences
Qualifications:
- B.A on Economics/ Finance/ Banking/ Marketing/ BA.
- Foreign language (English): At least TOEIC 405 or similarity
Domain expertise:
- Minimum 12 years of experience in Banking and Finance.
- Priority for experience on designing customer experience/ process/ model desinging.
- Get experience applying agile working culture"
Ngân hàng thương mại cổ phần Kỹ Thương Việt Nam (Techcombank) là một ngân hàng thương mại cổ phần của Việt Nam, được thành lập năm 1993 với số vốn ban đầu 20 tỷ đồng. Sau 30 năm không ngừng phát triển đi lên, Techcombank đang có chỗ đứng vững chắc trong ngành Ngân hàng nói chung, và trong nền kinh tế Việt Nam nói riêng với doanh thu 27.000 tỷ đồng và hơn 10.000 nhân viên (năm 2020)
Chính sách bảo hiểm
Các hoạt động ngoại khóa
Lịch sử thành lập
Mission
Dẫn dắt hành trình số hóa của ngành tài chính, tạo động lực cho mỗi cá nhân, doanh nghiệp và tổ chức phát triển bền vững và bứt phá thành công.
Cập nhật 27/02/2025
Ưu điểm
Nhược điểm
Mức lương cao hơn mặt bằng chung của thị trường.
Mức lương và phúc lợi khá tốt.
Tốt, phúc lợi xịn, leader giỏi
Tính năng đăng nội dung chưa được mở
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