The Secret Côn Đảo

* ENSURE THE ACHIEVEMENT OF PERSONAL TARGET AS WELL AS TEAM TARGET
- Achieve sales objectives and goals as set by the management.
- Achieving and developing rapport with the local tour operators, airlines and destination management companies, corporate companies through personal association and calling or visiting them on a planned and scheduled basis.
- Ensuring that the sales system contains guest profiles, company profiles and all relevant information including the call reports.
- Ensuring that pre- and post-resumes of the groups are distributed to the proper departments and that pre- and post-conferences with the customer and staffs take place where appropriate in collaboration with the events management team.
- Participate on the networking event organized by all kind of Chambers, Business - Associations, Expat Communities, Exhibitions, Famil trips.
- Organize business entertainment to all business partners in Côn Đảo to include: luncheons, dinners, cocktails to know the client and give them confidence in the Hotel Management team introduce the General Manager whenever possible and the Director of Sales
* (DOS) and the Director of Sales and Marketing (DOSM).
- Responsible for the banquet revenue, the groups and FIT wholesales , corporate forecast figures in every next 3 months weekly and monthly.
- Propose the pricing strategies regarding your specific segment
- Monitor monthly results and performance of in-charge accounts. Explain ups and downs of their production performance.
- Submitting sales call reports weekly and monthly with total number of sales calls, past month activities, production against budget and targets, top twenty accounts, any competitor information, upcoming projects, entertainment report and taxi report.
- Fully participate in the sales meeting and sales briefings, be proactive and solve problems if needed.
- Assisting to prepare the market analysis, sales goals, special programs, and other special reports for hotel management.
- Handling all activities related to site inspections, as well as after departure to follow thoroughly.
- Coordinates necessary arrangements with operation departments relating to sales and group details.
- Ensures all documents produced by the Sales Department (i.e. GI, BEO, contracts, rooming lists, proposals) are completed accurately and on time.
* ENSURING EXCEPTIONAL CUSTOMER SERVICE
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviours.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
1. Salary and Allowances/Lương và các chế độ khác
- Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
- Monthly meal allowance./Phụ cấp tiền ăn hàng tháng
- Support to relocation allowance by ranks./Hỗ trợ chi phí nhận việc.
- Home Visit allowance/Phụ cấp về thăm nhà.
2. Insurance policy/Chính sách bảo hiểm
- Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.
24/7 accident insurance/Bảo hiểm tai nạn 24/7