Shilla Monogram Resort

- During busy hours, all employees of the bakery kitchen are in charge.

- Educate new employees in the bakery so that they can support all work when one is busy.

- Supervise the working group of bakery kitchens; Supervise the preparation of food.

- Starts and closes a team of bakery kitchens. Be sure to complete all work in the shift.

- Follow food handling and hygiene standards.

- Know how to operate and maintain all equipment in the bakery kitchen if necessary, and report malfunctions.

- Know and implement kitchen safety standards.

- Preparing a cleaning plan for the bakery kitchen; Ensure that all staff clean the kitchen according to the cleaning plan and maintain a clean sanitary environment for the work area.

- All the supplies, tools, uniforms, etc. necessary for the work of the bakery kitchen are all paid for so that there is no inconvenience in doing the work.

- Inform employees of areas of special concern and ensure that necessary actions are taken.

- Assist in providing staff with training on safety procedures. It also allows employees to implement emergency procedures in departments and hotels.

- Participate in employee accident investigations as needed.

- Know and follow the rules and procedures for safety management.

- Customer Satisfaction

- Set examples of positive customer relationships

- Meet customers to hear feedback on bakery quality and service levels; Resolve and respond to customer problems and complaints efficiently.

- Empower employees to provide excellent customer service. Make sure employees understand customer expectations.

- Observe how employees serve and provide feedback to them; Continue to work to improve the quality of services.

- Assist department heads in reviewing customer feedback cards, customer satisfaction, and other relevant data to find areas for improvement.

- Employee management

- As a baker, one helps department managers interview and hire staff with the right skills.

- Use all available training materials in staff training; Implement training initiatives and provide training as needed.

- Inform each employee by setting job expectations for each employee according to the job description for each position.

- If necessary, provide feedback by participating in the performance assessment for the general staff.

- Continue to provide guidance counseling to employees regarding their work. Advise staff as needed.

- Respond to employee questions or concerns.

- Attend department monthly meetings to keep employees informed of clear and consistent messages about department goals and desired outcomes.

- Participate in acknowledging ongoing staff.

- If necessary, perform any other tasks related

*Attractive salary

* Professional and friendly working environment

* Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance, health care insurance for self

- Uniform + staff meals + shuttle bus are provided

- Communications Skills(Negotiation/Presentation/Speech/Listening)

- Having experience at the same position at 4-star Hotels & Resorts.