Radisson Blu Resort

• Develops and implements strategies for achieving individual M&E sales goals
• Monitors status regularly and adjusts strategies as appropriate

• Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts
• Makes outside sales calls to prospective M&E customers
• Clarifies customer requirements and suggests alternative menus, themes, etc.
• Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed
• Negotiates sale of M&E sales functions
• Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities
• Monitors customer satisfaction with M&E business; follows-up with key contacts on a regular basis to assess satisfaction
• Ensure all materials used are in accordance with brand standards

• Communicates clients' requests to all departments in an effective and timely manner
• Works with sales team for additional business opportunities as appropriate
• Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality.

• Competitive salary and benefit
• Learning and development opportunities with Radisson Hotels Group
• Company shuttle bus 
• Uniform & duty meals

• Minimum three years hotel M&E or convention experience
• Local market knowledge preferred
• Bachelor’s degree preferred
• Experience managing to brand standards
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• General knowledge of contract laws
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills
• Strong negotiation skills
• Strong mathematical skills