Ngân hàng HSBC VietNam - HSBC ★ 4.1

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets (GB&M) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as an DCC Operations Officer.

Summary of Main Tasks and Responsibilities

Accurate capture / authorization of transactions on systems and escalation of issues/ mismatches appropriately. This is achieved by ensuring all transactions are processed as laid down processes / regulatory guidelines / DIBs and Audit findings / recommendations to look out for mismatches (if any)/ non standard process and to highlight the same to appropriate authorities to ensure timely completion of the transaction.
Answer to client’s queries in a timely and efficiently matter.
Accurate checking / authorization of Client instructions. Client instructions are checked for completeness and then authorized based on set market practices. Due attention is paid to accuracy / timeliness of completion of transaction within the client Tats agreed in the SLAs and ensure no client complaints.
Contribution to Team projects, and assist BCP coordinator in BRP activities. By liaising with internal parties such as ASP, IT , BIRO, preparing of Initial Request form ( IRs ), conducting UATs , preparing process notes and DIBs.
Maintain and enhance relationship with internal sections. Maintaining a good relationship with internal customers like client Service team, Treasury, IFS,FEX and SDV Team. Ensuring internal deadlines are met to meet the overall objective of ensuring excellent service to clients.
Back-up for other officers in the section. By learning other officer’s desk jobs to ensure rotation is in place and to ensure continuous movement of process.
Timely escalation of situations wherein the normal process steps might need to be diverted from. This is escalated to the line manager who then liaises directly with other teams/ indirectly with the client to ascertain the way forward. The processor is not responsible high decision making under situations which need diversion form the core processes to be followed.
Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
Ensuring strict compliance with government banking regulations.
Timely implementing internal and external audit points together with any issues raised by external regulators.