HRchannels Group ★ 3.8

Our client is a foreign-invested company, now looking for a Technical Solutions Expert (Dynamics 365, PP/CE, Japanese Spearking)

Technical Leadership & Advisory

• Provide advanced technical guidance and SME support to frontline engineers and delivery partners
• Mentor technical teams on troubleshooting methodologies, escalation handling, and best practices
• Conduct technical reviews, case triage, escalation analysis, and issue management
• Collaborate with global engineering and product teams on complex incidents and technical escalations
• Support release management and deployment readiness activities

Customer & Support Excellence

• Drive high-quality customer support experiences across enterprise CRM environments
• Identify technical readiness gaps and propose enablement initiatives
• Analyze recurring support trends and recommend long-term improvements
• Participate in weekly operational and business review meetings
• Contribute to continuous improvement initiatives, process optimization, and knowledge sharing

Technical Readiness & Collaboration

• Develop technical learning materials and readiness documentation
• Support onboarding and competency development for technical engineers
• Participate in technical interviews and evaluation activities for new hires
• Collaborate cross-functionally with training teams, operations teams, and technical stakeholders globally

• Male/Female, 27-46 years old
• Minimum 3–5 years of experience in one or more of the following areas: Microsoft Dynamics 365, CRM application support, Enterprise software support, Technical consulting or advisory services
• Hands-on experience with Dynamics 365 Customer Engagement/Power Automate/Power Apps in roles such as Technical Advisor, Technical Support, or Developer
• Hands-on experience supporting enterprise customers in a global or outsourcing environment is highly preferred.
• Strong verbal and written communication skills with a collaborative mindset.
• Good problem-solving and troubleshooting abilities with logical thinking.
• Passion for continuous learning and professional development.
• Ability to work flexible shifts, including weekends when required by business needs.