HRchannels Group ★ 3.8

Our client is a foreign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID21176):

• Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
• Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
• Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
• Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
• Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
• Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
• Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
• Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
• Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.

• Male/Female, 33-40 years old
• Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
• 3+ years in an operational or customer service-focused position., 5+ years in a management/leadership role.
• Hands-on Leadership: A strong "on-the-ground" mentality with a focus on daily operational monitoring.
• Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
• Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
• Language: Good at Chinese. English proficiency equivalent to TOEIC 780 or higher