LOTTE HOTEL VIỆT NAM ★ 3.8

Lead the daily operations of the Japanese restaurant, ensuring excellent guest satisfaction, service quality, and operational performance in a 5-star hotel environment.

Key Responsibilities:

• Oversee the daily operations of the Japanese restaurant, ensuring smooth and efficient service.
• Maintain exceptional guest satisfaction by delivering high-quality dining experiences and personalized service.
• Lead, train, coach, and motivate the restaurant team to achieve operational excellence.
• Manage staff scheduling, attendance, performance evaluations, and development plans.
• Ensure compliance with hotel standards, food safety regulations, hygiene practices, and service procedures.
• Monitor restaurant revenue, and operating expenses to achieve financial targets.
• Develop and implement strategies to maximize sales and profitability.
• Coordinate closely with other departments to ensure seamless operations.
• Handle guest feedback, complaints, and special requests in a professional and timely manner.
• Monitor inventory levels, ordering processes, and stock control to minimize waste and maintain cost efficiency.
• Support the planning and execution of promotions, special events, and seasonal dining experiences.
• Prepare operational reports and analyze performance metrics to identify improvement opportunities.
• Foster a positive team culture and maintain high employee engagement.

• 02-month probation period with full salary and 100% service charge entitlement.
• Full social, health, and unemployment insurance coverage in accordance with Labor Law, plus 24/7 health insurance for employees and eligible family members.
• Annual leave, annual health check-up, and additional benefits in accordance with hotel policies.
• Duty meals, uniforms, and professional staff facilities provided by the hotel.
• Professional, dynamic, and international working environment.

• Minimum 2 years of experience in a Restaurant Manager or Assistant Restaurant Manager role, preferably in a luxury hotel or high-end Japanese restaurant.
• Strong leadership, communication, and customer service skills.
• Solid understanding of F&B operations, cost control, and revenue management.
• Fluent English; Japanese language skills are a strong advantage.
• Professional, proactive, and passionate about delivering premium guest experiences.