Du Lịch Gotadi ★ 2.8

Head Office Coordination

• Work closely with the Head Office Operations Team in Ho Chi Minh City to align on tour schedules, product updates, and client requirements

• Communicate daily operational updates, on-ground feedback, and issue reports to the central team

• Ensure all Ha Noi-based operations are executed in line with FLORION DMC's service standards and procedures

• Participate in team briefings, planning calls, and cross-office coordination meetings as required

Tour Operations & Execution

• Oversee the end-to-end execution of tour programmes for incoming Indian and European groups in and around Ha Noi

• Coordinate all ground arrangements including hotel check-ins, transport logistics, guide assignments, and activity bookings

• Conduct pre-tour checks to ensure all services are confirmed and documentation is in order

• Handle last-minute changes, amendments, and on-ground issues swiftly and professionally

• Ensure guides and drivers are fully briefed and equipped before each tour departure

Supplier & Vendor Management

• Manage relationships with hotels, restaurants, transport providers, local guides, and activity operators in and around Ha Noi

• Negotiate rates, confirm bookings, and follow up on all supplier confirmations

• Monitor service quality and provide feedback to suppliers to maintain FLORION DMC's standards

• Maintain an up-to-date and accurate supplier database for the Ha Noi region

Client & Guide Support

• Act as the primary point of contact for guides and clients during active tours in the Ha Noi region

• Handle client queries, complaints, and special requests in a timely and professional manner

• Ensure a consistently high level of service delivery and guest satisfaction

• Collect post-tour feedback and report insights to the operations and product teams

Administration & Reporting

• Maintain accurate records of all operational activities, bookings, and communications

• Prepare operational reports, tour summaries, and cost reconciliations as required

• Support the Head Office team with data entry, document preparation, and filing

• Proficiently use Microsoft Office tools and travel operation systems for day-to-day tasks

Qualifications & Experience

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field

• Minimum 1–3 years of experience in tour operations, travel agency, or DMC industry

• Strong knowledge of destinations, hotels, transportation, and tourism services — particularly in northern Vietnam

• Prior experience working with Indian or European travel groups is a strong advantage

Skills & Competencies

• Excellent communication and coordination skills — both written and verbal

• Ability to multitask and work effectively under pressure in a fast-paced environment

• Strong problem-solving skills and the ability to make quick, sound decisions on the ground

• Strong time management — able to prioritise tasks and meet deadlines consistently

• Good command of English, both spoken and written

• Proficiency in Microsoft Office (Word, Excel, Outlook) and travel operation systems

• Flexible approach to working hours, including weekends and public holidays when required

• A proactive, hands-on attitude with a genuine passion for the travel industry