Du Lịch Gotadi ★ 2.8

Customer & Agent Relationship Management

• Responsible for creating and maintaining excellent customer relationships; ensure smooth communication and cooperation with customers and agents.

• Follow up with customers and agents to obtain final feedback and confirmation following proposals; optimize conversion of quotations.

• Serve as the key correspondence person for MICE, FIT, and GROUP inquiries from the India Market.

• Consult and liaise with agents to tailor MICE, FIT, and GROUP solutions for their clients.

• Follow up on key account feedback to implement appropriate improvements.

Quotation, Itinerary & Proposal

• Create itineraries and quotations for MICE, FIT, and GROUP programs for the India Market; reconfirm bookings with overseas agents.

• Constantly maintain and improve the layout and content of MICE, FIT, and GROUP proposals.

• Actively enhance the agent network, develop and grow the client database.

Supplier & Rate Management

• Deal with hotels and suppliers in Vietnam to secure the most competitive rates and/or additional benefits for clients.

• Coordinate with the Operations Department to ensure delivery of high-quality services.

On-Ground & Event Coordination

• Accompany groups to ensure high-quality service delivery throughout the program; function as the main ground coordinator for events.

• Escort inspection trips and FAM trips for agents upon request.

Systems & Administration

• Understand and utilize the company's reservation and booking system proficiently.

• Input all MICE, FIT, and GROUP requests accurately into the company's management software.

Professional Development

• Continuously develop communication, sales, and consulting skills.

• Note: The above duties are indicative; additional responsibilities may be assigned during the course of employment.

Experience

• Minimum 1 year of working experience in tourism, preferably in inbound (international) travel.

Language

• Excellent communication skills in English — both written and spoken.

• Any additional spoken language is an advantage.

Skills & Competencies

• Mature and experienced in negotiation and commercial thinking.

• Able to work both independently and as part of a team.

• Advanced computer skills: Microsoft Office applications (Excel, Word), email (Outlook); ability to adapt quickly to new IT programs and environments.

• Ability to work effectively under high workload pressure.

• CV in English.