• Be the first point of contact for guests and create a welcoming, seamless, and memorable arrival and departure experience.
• Ensure accurate Front Office operations while delivering responsive and professional service that strengthens guest satisfaction and trust in Modern Village Lifestyle.

What Will You Do

1. Guest Experience

• Welcome guests warmly, manage check-in and check-out procedures efficiently, and ensure all registration information is accurate.
• Respond to guest requests, inquiries, and concerns promptly, providing practical solutions and clear communication.
• Introduce property facilities, services, promotions, and local recommendations to help guests make the most of their stay.

2. Reservation & Guest Administration

• Process room bookings, modifications, extensions, and cancellations in accordance with company policies.
• Maintain accurate guest records, reservation details, and stay information to support smooth operations.
• Monitor daily arrival and departure lists, ensuring guest information is updated and communicated when necessary.

3. Service Recovery

• Address guest concerns with professionalism, empathy, and urgency to minimize service disruption.
• Follow up on reported issues and coordinate with relevant departments to ensure timely resolution.
• Capture guest feedback and share insights that contribute to service improvements.

4. Workplace Standards

• Maintain professional appearance, communication standards, and service etiquette during every guest interaction.
• Support team collaboration and assist colleagues during peak periods to ensure a smooth guest experience.
• Participate in training sessions and continuously strengthen knowledge of property services, policies, and procedures.

• Strategic Impact: A unique opportunity to contribute to a growing hospitality brand that is redefining modern urban living and guest experiences.
• Competitive Compensation: Including a 13th-month salary and a performance-based annual bonus scheme.
• Growth & Development: Bi-annual performance reviews focused on career progression within the Group.
• Lifestyle Benefits: 12 days of annual leave, a 30% employee discount across our portfolio.

What Will You Bring

1. Professional Expertise

• Experience in hospitality, customer service, guest relations, or Front Office operations is preferred.
• Strong verbal communication skills in both Vietnamese and English; an additional language is an advantage.
• Comfortable using hotel management systems, Microsoft Office, and digital communication tools.
• Ability to manage multiple guest requests while maintaining accuracy and attention to detail.

2. Behavioral Capabilities

• Strong guest-service mindset with the ability to build positive first impressions.
• Calm and solution-oriented when handling guest concerns or unexpected situations.
• Collaborative and adaptable, with the ability to work effectively across departments and rotating shifts.