Responsibilities
• The Guest Service Agents performs their functions within the framework defined by the norms of Management.
Administration Responsibilities
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
• Ensures the arrangement of front office document is corrected.
Personnel Management
• Greets, Smiles "WAI" and registers guest with courtesy and care
• Read initial and follow up on daily log-book.
• Stay up to date on room rates, packages, discounts and contract.
• Daily check room keys and delivery all guest messages, faxes, and parcels.
• Register guest and assign room according to the guest requirement.
• To sell rooms in a manner designed to maximize revenue and occupancy with guest satisfaction.
• Develop a thorough of room status, types of room and room locations.
• Knows the hotel product and hotel facilities.
• Established and maintain good relation and politely to all guest and staff.
• Handle guest check in/out efficiently and friendly with professionally manner
• Full attention of daily briefing/log-books and report to work on time.
• To answer the telephone promptly and courteously.
• Post transaction to the guest account.
• Communicate with other departments regarding group and VI P check-ins.
• Report any office equipment malfunctions to the proper maintenance.
• Provides guests with the most accurate and up to date information at all times.
• Ensure cleanliness of working area and equipment.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services.
• Keeps records of room availability and guest’s accounts. Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations. Posts charges such as room, or telephone, to ledger.
• Keep desk area organized. Maintain desk area décor, appearance and supplies on a daily basis.
• Maintains all front desk logs, including equipment checkout, packages, cash, etc.
• Assists with the completion of front desk projects as determined by the Manager.
• Monitor and maintain supplies for the front desk and the Manager as needed.
• Maintains Key inventory. Track key checkouts and make sure key core changes are requested as needed.
• Be punctual in reporting to work shifts.
• Ensure GSA understand & achieve all department / hotel target ( Royalty program, up selling, GSS )
• To be required to do other duties and special projects as assigned by the GSA Supervisor
Human Relation and Training
• Assist in informing all concerned for new information or amendment. So they can be aware and prepares.
• Use own supervision skills effectively to encourage and motivate staff.
• Be understanding and supportive, encouraging and helpful to all sub-ordinates.
• Attends all training sessions as scheduled.
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
• Maintains a very good reputation for the hotel and assist to increase the overall profitability of the hotel.
Relations
• Report direct to Guest Service Agent Supervisor
• Maintain a close working with Reservation, Telephone Operator, Bellman, Housekeeping, Engineer, Restaurant/Bar, Sports etc.
Technical Responsibilities
• To performing excellence job. Ensure efficient handling front desk task.
• To ensure all computer at front desk are in good condition.