• Plan, coordinate, and supervise all hotel operational departments to ensure overall excellence, standard operating procedures (SOPs) compliance, and internal/external customer satisfaction.

• Lead the hotel's Annual Action Plan and integrate corporate sustainability (ESG) strategies into daily operations, ensuring the measurement of non-financial indicators.

• Monitor preventative maintenance plans, technical incidents, and strict hygiene-sanitary audits in kitchens and other hotel facilities.

Product, Brand & Guest Experience

• Act as the ultimate host within the hotel, leading the client strategy and service definitions specifically for VIP guests.

• Manage customer service, handle complaints, and support Guest Experience (GEX) action plans to improve overall brand NPS and satisfaction results.

• Supervise operational relationships with third-party/outsourced partners.

Financial, Sales & Revenue

• Drive on-site revenue through upselling initiatives and maximize in-house revenue opportunities.

• Participate in budget preparations, manage operational audit compliance, and perform daily authorized signatures for hotel cash controls.

Human Resources & Talent Development

• Analyze daily operational workforce demands and authorize staff numbers based on hotel occupancy levels.

• Interview and validate final candidates for Heads of Department (HoDs), support the validation of Assistant HoDs, and lead the overall onboarding process.

• Promote service culture and brand induction, identify training needs, and act as the hotel Head of Emergencies regarding occupational safety.

Loyalty & Sustainability Programs

• Ensure optimal implementation of the MeliáRewards program, tracking membership capture, redemption, and team training compliance.

• Enforce the hotel's evacuation plan, self-protection manuals, risk assessments, and ethical program guidelines

• Attractive benefits package including hotel accommodation, full board meals, home visit flight tickets, and other benefits applicable to Hotel Manager level.

• Premium healthcare insurance

• Career growth opportunities within Meliá Hotels International

• Exclusive employee privileges across our global portfolio of hotels and resorts

• Strong Rooms Division operational background is essential

• Previous experience in large inventory hotels (500+ rooms preferred)

• Proven success as Hotel Manager, EAM Rooms, Resident Manager, Director of Operations, or a similar leadership role

• Strong knowledge of hotel operational standards, SOP implementation, and quality assurance

• Hands-on leadership style with strong field presence and guest engagement

• Excellent people management, coaching, and communication skills

• Fluent English; additional languages are an advantage

• Experience in Vietnam or Southeast Asia is preferred

Hotline: +84 905100811(HR)