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Mô tả công việc
- You personalize interactions within the service process, aiming to make each visit to the Ocean Club as memorable and unique as possible.
- Tailor menu recommendations to guests for both food and beverage items. You do this by genuinely listening to the guest’s preferences and making recommendations accordingly.
- Your body language is positive and confident, yet humble, creating an inviting and approachable atmosphere for our guests.
- Acknowledge guests and remember dining preferences as well as their names and preferred seating. You look for opportunities to positively surprise guests through small or large gestures and acts of kindness.
- You inform guests about activities that will take place in Regent and around Phu Quoc Island in order to contribute to a pleasant stay for our guests.
- You know how to upsell quality products and use suggestive selling in order to complement products, resulting in a higher average spending and overall revenue increase.
- You are pro-active in supporting colleagues in Ocean Club, but also in other food and beverage outlets if requested by the management.
- Your communication with colleagues, through both body language and voice, is always calm and with a gracious tone.
- You oversee the amount of work and are pro-active in asking for assistance from colleagues whenever required.
- You remember and take orders without prompting, resulting in a seamless service delivery.
- Ensure all tables are setup according to the resort’s standards and that service stations are fully stocked and ready for operation.
- You are responsible for recording orders through the Point of Sale system and actively monitor preparation times in order to deliver food & beverage items within a timely manner.
- You responsibly handle cash and credit card payments, by carefully recording transactions in the Point of Sale System, resulting in an accurate daily report at the end of the day.
- Make sure Ocean Club and the surrounding areas are spotlessly clean. You do this by following cleaning checklists, but also by taking control and inspect the areas on a regular base.
- Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure they are respected.
- You know the Forbes Travel Guide Standards that are applicable for restaurants & bars and you ensure that you implement them within the service processes.
- You pay attention to small details, which visually expresses in a spotlessly clean workspace, tailored services and a well-groomed appearance.
- You have the knowledge to solve problems on the spot, but also knows when to ask for assistance from colleagues. Always follow up on guest issues and report occurred problems to the management.
Quyền lợi được hưởng
• Competitive salary
• Insurance as labor law
• At least 14 annual leave, 2 days off per week
• Contract 2 years included probation period
• Relocation, repatriation allowance
• Rest and relaxation, Home leave allowance
• Accommodation, uniform, transportation, and meals are provided
• Service charge as revenue
• International working environment, join courses of IHG Group
• Healthcare insurance for personal at least 6 months and for the family after working 2 years
• 24/7 accident insurance
• Other benefits
Yêu cầu công việc
To be discussed during the interview
Yêu cầu hồ sơ
Vui lòng gửi hồ sơ về địa chỉ email: recruitment.regentpq(a còng)ihg.com
Hotline: 0976 246 873 (Zalo/Whatsapp)
Với di sản gần nửa thế kỷ hoạt động trong lĩnh vực khách sạn hạng sang của thương hiệu, Regent Phú Quốc là định nghĩa mới về chuẩn nghỉ dưỡng biển xa hoa tại Việt Nam. Nép mình trên bãi cát trắng mịn của Bãi Trường, khu nghỉ dưỡng toàn phòng suite và biệt thự này chính là thiên đường bình yên đang chờ dấu chân khám phá của những lữ khách sành sỏi nhất.