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Mô tả công việc
The Housekeeping Manager supports the Housekeeping leadership team in overseeing daily operations, ensuring the highest standards of cleanliness, organization, and guest satisfaction across guest rooms, public spaces, and back-of-house areas. This leadership role focuses on operational excellence, team development, and quality assurance to maintain a consistently exceptional guest experience.
Operational Leadership- Support the Director of Housekeeping in overseeing the daily operations of the Housekeeping department, including guest rooms, suites, public areas, and back-of-house spaces.
- Coordinate daily staffing, room assignments, and operational priorities to ensure efficient workflow and productivity.
- Monitor occupancy levels and adjust staffing and operational plans to meet service demands and guest expectations.
- Ensure all housekeeping operations adhere to brand standards, service protocols, and departmental procedures.
Quality Assurance and Inspections
- Conduct detailed inspections of guest rooms, suites, corridors, and public spaces to ensure the highest standards of cleanliness, presentation, and maintenance.
- Ensure VIP rooms, loyalty guest rooms, and special requests are prepared and inspected to the highest standards prior to guest arrival.
- Identify and resolve quality deficiencies through coaching, retraining, and process improvement.
- Collaborate with Engineering and Front Office teams to resolve maintenance concerns and room discrepancies promptly.
Team Leadership and Development
- Supervise, coach, and mentor the team to maintain service excellence and operational efficiency.
- Support recruitment, onboarding, scheduling, and training initiatives within the department.
- Foster a positive and collaborative team culture focused on accountability, engagement, and continuous improvement.
- Conduct regular performance discussions, feedback sessions, and training initiatives to support colleague development.
Guest Experience and Service Excellence
- Champion a guest-focused culture that prioritizes personalized service and attention to detail.
- Address guest concerns or service recovery opportunities in a professional and timely manner.
- Ensure guest privacy, comfort, and security are maintained throughout all housekeeping operations.
Administration and Financial Oversight
- Assist in managing departmental budgets, labor productivity, and supply usage to ensure cost-effective operations.
- Monitor room productivity, cleaning times, and operational metrics to optimize efficiency.
- Support inventory management, linen control, and procurement of housekeeping supplies.
- Maintain accurate departmental documentation, reports, and communication logs.
Interdepartmental Collaboration
- Work closely with Front Office, Engineering and other operational departments to ensure seamless hotel operations.
- Participate in daily operational meetings and communicate departmental updates effectively.
- Ensure accurate room status communication between Housekeeping and Front Office teams.
Quyền lợi được hưởng
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
- Competitive salary and service charge based on experience and ability.
- Top-tier service charge and 100% salary during the probation period.
- Offer accommodation and meals for candidates from other provinces.
- Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
- 24/7 insurance coverage from the first day of probation.
- Full benefits under labor laws.
Yêu cầu công việc
- Diploma in Tourism / Hospitality Management.
- Minimum 5 years of Housekeeping experience, including at least 1 year in a management role, preferably with an international brand or 5-star hotel/resort.
- Good command of English is preferred.
- Strong leadership, interpersonal, communication, and problem-solving skills.
- Proficiency in Microsoft Office and hotel property management systems is an advantage.
Yêu cầu hồ sơ
- Apply to via hoteljob.vn.
- Submit CVs to email: Nhatminh.truong(a.còng)move********* |Linh.hoang(a.còng)acco*****
- Submit CVs to via Zalo : 0905****** ( Ms.Minh ) | 0388****** ( Mr.Linh)
*Note that ONLY shortlisted candidates will be contacted.
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