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Mô tả công việc
Quyền lợi được hưởng
- Active, balance and professional working environment
- Fun and playful internal activities
- Meal allowance
- Uniform
- Full social insurance on basic salary
Yêu cầu công việc
• Creating memorable, personalized, unique guest experiences for each hotel guest and visitor, using available resources, planning strategic and spur-of-the-moment experiences, and demonstrating to team exemplary behavior of a Wink Super Guide
• Using Wink Experience Blueprint to create tangible and clear acts of service, to be implemented by Wink Guides, fellow colleagues and yourself. Using brand standards to develop key touchpoints
• Acting as personal liaison for all guests for special requests and arrangements
• Creates personalized, engaging, playful experience for individual guests + small daily touchpoints for all guests.
• Creates budgeted, planned, creative planning for specific guest experience
• Naturally proactive and takes initiative in engaging with guests, observing explicit and implicit needs, and take care of them on an individual, daily basis
• Being responsible for the operations of the Front Office and Food & Beverage section at Wink space including staff training and shift scheduling. Coordination with fellow managers in respective departments
• Developing new ideas for creative and cost-effective guest amenities. Follows budget and submits purchasing requests for new and replacement items as needed and approved by AOM
• Fulfilling daily guests’ requirements and arranging meetings, greetings, meals, events, etc. together with Director of Wink Experience/Area Operations Manager
• Coordinating all special guest requests with housekeeping, front desk, reservations, sales and other departmental senior leaders
• Monitoring room blockage and ensuring that guests’ requests and preferences are met upon check-in and check-out
• Having an extensive and intimate knowledge of Vietnam and hotel’s local areas and neighborhoods. This includes modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities, cultural pragmatics and practices. All recommendations must appear to be personal and insightful
Yêu cầu hồ sơ
• Bachelor’s degree in Hospitality Management or related fields
• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus
• Strong leadership and ability to provide on the job training
• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail
• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
• Managerial, numeracy, reporting, decision-making, problem solving
Wink là sự trộn lẫn giữa truyền thống và hiện đại. Theo tầm nhìn của đối tác đầu tư Indochina Kajima, thương hiệu này được định vị trở thành khách sạn boutique đỉnh nhất Việt Nam. Hai nhà đầu tư tiên phong hợp lực để định nghĩa lại hạng sang mang giá cả phải chăng ở Việt Nam … và hơn thế nữa.
Điều khiến Wink trở nên không giống ai chính là đặc điểm hiện đại của thiết kế sang trọng thời thượng + sáng tạo, chức năng tiện nghi và các giá trị truyền thống của Việt Nam. Quá đỉnh! Thêm vào đó, yếu tố cốt lõi tạo nên Wink là dịch vụ khách hàng chân phương và chân thành cũng như trải nghiệm khách hàng hơi bị chất. Dân tình đã phải ohh wow khi Wink ra mắt.
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