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Front Office Supervisor | Giám sát lễ tân
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Trưởng Ca/ Giám Sát
Ngày đăng tuyển:
12/06/2026
Hạn nộp hồ sơ:
12/07/2026
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Ninh Hải - Ninh Thuận
Mô tả công việc
Role
The Front Office Supervisor supports the daily operation of the Front Office, ensuring exceptional guest experiences, efficient team performance, and compliance with operational, financial, and brand standards. This role supervises Guest Assistants, oversees front office administration and cashiering functions, and assists the Front Office leadership team in delivering seamless luxury hospitality services.
Responsibilities
- Deliver exceptional guest service and ensure guest satisfaction at all times.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Manage telephone operations, messages, mail, and correspondence.
- Process guest accounts, payments, cash, and credit card transactions accurately.
- Supervise daily Front Office operations and assign workloads effectively.
- Monitor and support Guest Assistants in performing their duties.
- Prepare operational and financial reports for management review.
- Monitor cash handling procedures and Front Office cash flow.
- Verify cashier transactions and ensure proper reconciliation at shift closing.
- Review paid-outs, rebates, petty cash transactions, and direct billings.
- Inspect arrival rooms and coordinate maintenance follow-up when required.
- Monitor and resolve housekeeping room discrepancies.
- Ensure adequate staffing levels and resource allocation for smooth operations.
- Assist in the recruitment, onboarding, training, and development of Guest Assistants.
- Conduct performance evaluations and provide regular coaching and feedback.
- Ensure compliance with company policies, procedures, and service standards.
- Conduct team briefings and communicate operational updates.
- Promote awareness of safety, security, and emergency procedures.
- Maintain cleanliness, organization, and readiness of all Front Office areas and equipment.
- Maintain up-to-date knowledge of resort facilities, services, and promotions.
- Attend required meetings, training sessions, and departmental briefings.
- Monitor attendance, timekeeping, and roster compliance.
- Support budget control and cost management initiatives.
- Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.
Quyền lợi được hưởng
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
- Aman Global Complimentary Night Program.
- Shared-room with full board at the Colleagues' Cafeteria.
- Laundry service.
- 12 Annual Leave Days.
- 44 hours per week and 11 public holidays a year.
- PTI Health Care Package for Employee and Immediate Family Members.
- Competitive Remuneration Package.
- Learning and development programmes through Aman.
- Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
Yêu cầu công việc
- Diploma or higher qualification in Hospitality Management or a related field.
- Minimum 2 years of experience as a Front Office Supervisor within a luxury hotel, resort, or hospitality environment.
- Strong command of spoken and written English; additional languages are an advantage.
- Proficient in hotel systems, Microsoft Office, and telephone operations.
- Strong leadership, organizational, and team management skills.
- Excellent communication and interpersonal abilities.
- Guest-focused with a positive, energetic, and professional attitude.
- Strong attention to detail and problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Culturally aware and able to work effectively with diverse guests and colleagues.
- Professional grooming and presentation standards.
Yêu cầu hồ sơ
Application letter
CV
Qualifications
Khu vực
Hết hạn ứng tuyển
Báo cáo
Amanoi Resort
Xem trang công ty
Quy mô:
100 - 200 nhân viên
Địa điểm:
Thôn Vĩnh Hy, Xã Vĩnh Hải, Huyện Ninh Hải, Tỉnh Ninh Thuận
Thôn Vĩnh Hy, Xã Vĩnh Hải, Huyện Ninh Hải, Tỉnh Ninh Thuận
Thôn Vĩnh Hy, Xã Vĩnh Hải, Huyện Ninh Hải, Tỉnh Ninh Thuận, Việt Nam
Tọa lạc tại bãi biển hoang sơ phía nam vịnh Vĩnh Hy, Xã Vĩnh Hải, Huyện Ninh Hải, Tỉnh Ninh Thuận. Amanoi cách thành phố Phan Rang 36 Km về phía đông, Khu nghỉ mát Amanoi gồm 31 phòng ngủ và 5 Villa, các dịch vụ công cộng, bãi biển thiên nhiên, spa với trang thiết bị hiện đại. Các phòng ngủ với kiến trúc mang phong cách địa phương được pha trộn hoàn hảo với với cảnh vật tươi tốt có sẳn, phù hợp với địa hình và phong cảnh của Vịnh Vĩnh Hy.
Review Amanoi Resort
4.7
3 review
11/02/2025
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Nhân viên
tại Ninh Thuận
Môi trường làm việc chuyên nghiệp, hiện đại, có khả năng thăng tiến tốt
11/02/2025
★
★
★
★
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Nhân viên
tại Ninh Thuận
Môi trường làm việc cũng được, đồng nghiệp thân thiện nhưng phải duy trì và hỗ trợ hệ thống 24/7, áp lực công việc cao
11/02/2025
★
★
★
★
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Nhân viên
tại Ninh Thuận
Môi trường làm việc năng động, tốt
Tìm việc theo kỹ năng
Tìm việc theo nghề nghiệp
Tìm việc theo địa điểm