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Mô tả công việc
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Monitor Front Office, and particularly Guest Relations personnel, to ensure Wyndham Rewards members known repeat guests and other VIPs receive special attention and recognition.
- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques.
- Maintain inter-departmental relationships to ensure seamless customer service.
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
- Schedule and regularly conducts routine inspections of areas under his/her control.
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
- Know system recovery procedures.
- Interpret computer reports.
- Compile statistics for front office and provide reports relating to that area.
- Continually check the accuracy of room count.
- Approve upgrades and special amenities.
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
- Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
Quyền lợi được hưởng
- Attractive remuneration package & 13th month salary
- 02 months of probation with Full salary & Service charge
- 05 working days & 02 day-off per week
- Duty meal & Uniform provided by hotel
- Local & International training course
- Annual vacation & Annual health check & Other benefits according to hotel’s policy.
- Career path in the most respected and prestigious hotel companies in the world - Wyndham Hotels & Resorts
Yêu cầu công việc
- Good communication skills.
- Good writing skills.
- Proficient in the use of Microsoft Office and Front Office System (Opera).
- Problem solving, reasoning, motivating, organizational and training abilities.
- Strong Leadership skills in managing teams.
- Ability to manage complex relationships.
- Fluent in English.
Yêu cầu hồ sơ
Liên hệ:
- Gửi CV qua Hotel Job
- Hoặc nộp trực tiếp tại Wyndham Garden Hanoi, HH01 Tố Hữu, Vạn Phúc, Hà Đông, Hà Nội
- Ms. Ánh HR ex 0384******
Khách sạn Dolce by Wyndham Hanoi Golden Lake là khách sạn 5 sao với hệ thống 342 phòng nghỉ, 08 phòng họp tiêu chuẩn, bể bơi vô cực dát vàng, phòng fitness với trang thiết bị hiện đại và 03 nhà hàng đa dạng Á – Âu.
Khách sạn sở hữu lối thiết kế xa hoa, ban công khoáng đãng với tầm nhìn ra hồ Giảng Võ với nhiều thiết bị được dát vàng là bồn tắm vàng 24K. mỗi phòng nghỉ đều là không gian đắm chìm trong cung điện vàng tráng lệ.
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