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Mô tả công việc
• To uphold Pullman Da Nang Beach Resort’s standards and to be responsive to the instructions of the F&B Supervior. The role of the F&B Captain is to assist with the effortless and seamless delivery of all food and beverage products and services from the Restaurant. Act as the main contact for associates and other hotel departments in the absence of the Restaurant Manager.
• The F&B Captain will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
• To follow established guest service standards for the various types of demands which meet the needs of the targeted market and which are in line with the operating concept of the department.
• Greet and welcome guests upon arrival at the Restaurant & Bar in accordance with hotel standards and the goals of Pullman Da Nang Beach Resort
• Use guest names whenever possible in accordance with hotel standards.
• To provide a courteous and professional service at all time.
• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to management and record in the log book accordingly.
• Assist guests with being allocated and seated at a restaurant table as required.
• Follow and adhere to restaurant’s and hotel policies & procedures and minimum standards.
• POS System.
• Professional & Complete
• F&B Service Skills.
• Cash Register & Cashiering.
• Beverage & Cocktail Knowledge
• To report for duty punctually and wear the correct employee uniform and name badge at all time.
• Maintain the presentation & cleanliness of all work areas, ensuring that a high standard is maintained on all occasions.
• Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly
• To keep restaurant storage areas tidy and organized in order to maintain all restaurant equipment in good conditions.
• Demonstrate thorough knowledge of and actively sell all food & beverage products available in the restaurant.
• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre-established specifications.
• Helps train and develop other Food and Beverage Attendants in the team.
• He/she maintains and develops fruitful relationship with existing and potential clients, suppliers and working colleagues.
• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within F&B operations.
Quyền lợi được hưởng
- 02 months of probation receive full salary
- 05 working days, 02 days off per week
- Periodic health check
- Accident insurance 24/7
- Uniforms and meals in shifts
- Social & health insurance and unemployment follow Vietnam law
- Opportunity to grow within Accor group.
- Discounted rates apply when using services at the hotel in the Accor group worldwide
Yêu cầu công việc
- One to Three years Food & Beverage Services experience.
- High school, diploma in Hotel Management or equivalent education required. Bachelor’s Degree preferred.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Yêu cầu hồ sơ
Pullman là thương hiệu khách sạn quốc tế nổi tiếng toàn thế giới thuộc tập đoàn Accor. Đây là đơn vị điều hành khách sạn lớn, sở hữu hơn 3.500 khách sạn ở 92 quốc gia và 160.000 nhân viên.
Riêng thương hiệu Pullman có mặt tại nhiều khu vực như châu Âu, châu Á, châu Phi, Trung Đông, với số lượng khoảng 80 khách sạn. Mục tiêu của tập đoàn Accor là tới năm 2020 có thể đạt 150 khách sạn trên khắp thế giới.
Tại Việt Nam, khách sạn Pullman có mặt từ năm 2012. Tính đến nay, chuỗi khách sạn này có tổng cộng 5 khách sạn, nằm tại nhiều địa điểm đắc địa và những khu du lịch nổi tiếng như: Phú Quốc, Vũng Tàu, Hà Nội, TP Hồ Chí Minh và Đà Nẵng.