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Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
Mô tả Công việc
★☆★ The Customer Service Executive is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.
1. Overseas Inquiries:
- Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
- Provide accurate and timely feedback to internal teams and customers.
2. Maintain current business:
- Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
- Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
- Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
- Monitor shipment status and proactively inform customers of any issues or delays.
3. Sales Support & Business Development:
- Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
- Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
- Gather customer feedback to identify potential opportunities for cross-selling and upselling.
4. Documentation & Coordination:
- Coordinate with operations and other departments to ensure smooth handling of shipments.
- Prepare and maintain customer records, reports, and service-related documentation.
- Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)
5. Others:
- Stay updated on relevant laws, regulations, and industry practices.
- Prepare weekly and monthly reports as required.
- Others jobs as per BOD’s requirements.
Yêu Cầu Công Việc
- Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
- 2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage.
- Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.
- Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills.
- Customer-oriented mindset with a proactive and professional attitude.
- High responsibility, flexibility, hard-working, willing to learn more and self-motivated.
- Good negotiation and communication skill
Địa điểm làm việc
Thông tin khác
- Bằng cấp: Đại học
- Phụ cấp khác:
- Allowance: Attendance, lunch, transportation, foreign language (TOEIC 850 OR IELTS 6.5, N1, N2) and etc.
- Holiday allowance: 500,000 VND 3 time/year - Thời gian thử việc: 60 days, 85% salary
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc:Working Hours: 8:00-17:00 or 8:30 - 17:30, 2 Saturday/month WFH
- Đồng nghiệp:
- Working in a supportive working environment
- Training and career development opportunities. - Phúc lợi:
- Social insurance paid in full salary, health insurance
- 13th month salary + Bonus according to year-end KPI evaluation
- Salary review: once/ year - Ngày nghỉ: Annual Leaves: 12 days
- Lương: 15 Tr - 20 Tr VND
Công ty TNHH Yamato Logistics Việt Nam là công ty 100% vốn đầu tư Nhật Bản chuyên về dịch vụ kho bãi, dịch vụ giao nhận vận tải hàng hóa, các dịch vụ bổ trợ khác cho các dịch vụ Logistics chủ yếu bao gồm các hoạt động tiếp nhận, lưu kho và quản lý thông tin liên quan tới vận chuyển và lưu kho hàng hóa trong suốt cả chuỗi Logistics. website:
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