A. Compliance & Audit Management

• Lead and manage all social compliance activities within the factory.
• Ensure continuous audit readiness for customer, third-party (BSCI, SMETA, WRAP, etc.), and government audits.
• Act as the main contact for auditors and coordinate all audit activities.

B. Supplier Compliance

• Conduct supplier compliance audits in line with company and customer requirements.
• Identify compliance gaps, evaluate risks, and follow up corrective actions.

C. Corrective Action (CAP) Management

• Lead root cause analysis and develop corrective and preventive action plans.
• Monitor implementation and ensure audit findings are closed effectively and sustainably.

D. Legal Compliance & Factory Operations

• Ensure compliance with labor laws, working hours, wages, payroll practices, and other statutory requirements.
• Support daily factory operations while maintaining compliance with customer standards.

E. System Improvement & Documentation

• Develop, review, and update compliance policies, procedures, and documentation.
• Improve compliance processes related to working hours, payroll, and record management.
• Identify operational risks and recommend practical improvement initiatives.

F. Cross-functional Collaboration

• Work closely with Production, HR, Planning, and other departments to integrate compliance into daily operations.
• Promote a strong compliance culture while balancing business needs and operational efficiency.

G. Training & Awareness

• Deliver compliance training for supervisors, employees, and workers.
• Raise awareness of labor rights, grievance mechanisms, and customer compliance requirements.

H. Reporting

• Prepare compliance reports and provide regular updates on audit readiness, compliance status, risks, and improvement actions.
• Escalate critical issues with practical recommendations.

I. Other Duties

• Perform other tasks assigned by the CSR Manager.

Education & Experience

• Bachelor's degree in Law, Human Resources, Environmental Studies, Social Sciences, or related fields.
• Minimum 3–5 years of experience in CSR/Social Compliance within the garment manufacturing industry.
• Hands-on experience with BSCI, SMETA, WRAP, or similar social compliance standards.
• Proven experience managing customer audits and Corrective Action Plans (CAP).

Skills & Knowledge

• Strong knowledge of labor law, working hours management, wage and payroll compliance.
• Ability to independently manage audits and communicate effectively with auditors and customers.
• Strong analytical, documentation, problem-solving, and coordination skills.

Language

• Good English communication skills (spoken and written).

Mindset & Attributes

• Strong ownership and accountability.
• Practical, solution-oriented mindset.
• Ability to balance compliance requirements with business operations.
• Detail-oriented, proactive, and confident in driving improvements.