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Mô tả công việc
Administration
• Follow all given recipes and guidelines of presentation
• Suggest some creative and attractive new drink selection
• Prepare and issue beverage store requisition and store requisition
• Daily beverage inventory (bar opening and bar closing stock)
Financial and Revenue Responsibilities
• Know the budget of the outlet
• Is active and work hard to reach the budget
• Monitor the cost linked to the operations
Training and Human Resources Management
• Attend all training given by Head Bartender and Outlet Manager
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
Guest Service Responsibilities
• Ensure full guest satisfaction at any time
• Develop customer loyalty and recognition
• Introduce and up sell any special events / promotions
• Gather guest feedback and report to Outlet Manager and supervisors
• Work hard to satisfy any guest requests
Operational Responsibilities
• Ensure smooth and efficient production of the drinks at any time
• Ensure an extremely detailed presentation of the drinks
• Collect beverage and general store requisition
• Take order and serve drinks of any guest seating at the bar counter
• Ensure proper bar set up as well as working station organization as per given guidelines
• Ensure excellent communication within the team
• Clean the bar counter as per the bar cleaning plan
• Know and apply on the Sofitel brand standards
• Apply all knowledge learnt during the training in operations
• Report any guest complains or comments to Outlet Manager
• Ensure bar display is matching the Sofitel Brand Standards
• Follow hygiene and safety rules in the entire process of the drinks preparation
• Empty garbage bags
• Clean and polish the glassware
• Mise en place of the sugar bowls
• Gather all empty bottles and bring it to the bottle store
Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
GENERAL DUTIES:
Health and Safety
• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
To be fully conversant with:
• Hotel fire procedures
• Hotel security procedures
• Hotel Health and Safety policy and procedures
• Hotel Facilities and attractions
• Hotel standards of operation and departmental procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Methods of accepted payment of the company
• Short and long term company marketing promotions
Quyền lợi được hưởng
Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
Talent development through learning programs by Academy Accor.
Opportunity to grow within the property, the company and across the world!
Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.
Yêu cầu công việc
• Minimum 3 years experience in the same position
• Excellent communication and interpersonal skills
• Fluent in English and Vietnamese (spoken & written)
Yêu cầu hồ sơ
Please upload full CV
Sofitel Legend Metropole Hà Nội là công ty dẫn đầu thị trường trong lĩnh vực khách sạn sang trọng tại Việt Nam và được các du khách sành điệu từ khắp nơi trên thế giới yêu thích. Khách sạn mang tính lịch sử này được coi là một trong những khách sạn tốt nhất trong khu vực và được công nhận thường xuyên trên toàn thế giới cũng như trong nước