Customer Service – Nail Industry Experience Preferred

Location: 2C Lam Son, Tan Son Hoa Ward, Ho Chi Minh City (Tan Binh)

Working Hours (Night Shift): Shift 1: 20:00 – 04:00 AM

Base Salary: 12 - 14 million VND/month + Allowance + KPI

About Us

Mac Marketing is a market leader in credit card processing, POS systems, and digital marketing, with over 14 years of experience serving the Vietnamese community in the United States. We currently support over 12,000 clients, managing an annual transaction volume of approximately $1.5 billion.

This is a great opportunity to work in an international, dynamic environment with competitive earnings and long-term career prospects.

Responsibilities

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Receive and respond to customer’s feedback.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve customer issues and complaints promptly, professionally, and politely.
• Assist other departments within the company as needed.

Requirements

• Experienced in customer care or call centers is an advantage.
• Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment
• Skills in using computers and office software (Excel, Word).
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Benefits

• Competitive official salary, with salary reviews based on work efficiency and leader evaluations.
• Salary, overtime pay, insurance, tax, and vacation regulation follow company policy.
• Insurance full salary + PVI insurance plus.
• Having undergone training and being provided with access to job-relevant documents.
• Ensuring the availability of required equipment for the job.
• Young, modern, and comfortable working environment.
• Opportunities for skill development and self-improvement.