and procedures

 Communicates to his/her superior any difficulties, guest comments and other relevant information

 Establishes and maintains effective employee working relationships

 Attends and participates in daily briefings and other meetings as scheduled

 Attends and participates in training sessions as scheduled

o Prepares for service by ensuring:

o Grooming is impeccable and in accordance with ICHG personal presentation standards

o Outlet equipment is clean

o Equipment is sorted and stored

o Glassware is polished

o Flatware is polished

o China is clean

o Waiter stations are prepared

o Cutlery is placed for buffet and table service

o Tables are set

o Reservations are read and familiarized

o Special occasions are ready

o Music is on

o Lighting is on

o Outlet is ready for service and guest comfort

 Carries out effective service by ensuring:

o Guests are greeted and seated

o Daily specials are explained and upsold

o Food orders are processed accurately

o Trays and tray jacks are effectively used

o Food orders are taken quickly

o Payment methods are handled accurately

o Working areas are cleaned and re-set quickly

o Bar is clean

o Used ashtrays are regularly cleaned

o Guests are conversed with in relation to the food and beverage products

 Carries out effective beverage service by ensuring:

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service

regulations

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and

serving wine

o Promoting and selling cocktails to guests

o Making and presenting cocktails

o Coffee and tea is served hot and in accordance with standard

 Take appropriate action to resolve guest complaints

 Food and beverage stock is stored in relation to hotel procedures

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

•Demonstrated ability to interact with customers, employees and third parties that reflects

highly on the hotel, the brand and the Company.

•Alcohol awareness certification and/or food service permit or valid health/food handler card

as required by local government agency.

•Able to read and write English

•Experience –

Food service experience with general knowledge of restaurant operations preferred.