Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
Job Summary:
The Reverse Logistics Executive will oversee a team and manage the full process of handling Failed Delivery and Customer Returns (FDCR) accurately and swiftly to minimize financial losses for the company through fast dispute resolution, fraud prevention, Platform compliance, and operations process accountability.
This role requires a proactive and results-driven individual with experience in platform dispute management and a strong ability to "get things done." The Dispute Lead will be the primary point of contact (POC) for coordinating with internal departments and external platforms to resolve claims, minimize losses, and improve operational efficiency.
Responsibilities:
1. Reserve Logistics Management
- Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.
- Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.
- Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.
- Monitor KPIs such as return rates, dispute resolution success, and recovery values.
- Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint
- Lead initiatives on damage assessment, reprocessing, and restocking of returned items.
- Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.
- Prepare monthly performance reports and recommend strategic improvements.
2. Inventory Management & Compliance
- Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.
- Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.
- Train warehouse teams on inventory compliance, risk management, and audit standards.
- Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.
Yêu Cầu Công Việc
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2-3 years of experience in logistics, inventory management, or dispute resolution.
- Strong understanding of E-commerce, warehouse operations, inventory control, and compliance standards.
- Excellent analytical and problem-solving skills with a focus on process improvement.
- Proven ability to manage cross-functional teams and collaborate with external partners.
- Proficiency in inventory management systems and Microsoft Office Suite (Excel, PowerPoint, etc.).
- Strong communication and interpersonal skills.
- Must be proactive, results-driven, and aggressive in achieving goals ("get things done" attitude).
Địa điểm làm việc
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: 22 - 30
- Lương: Cạnh tranh
Công Ty TNHH Onpoint chúng tôi liên tục khám phá những phát triển công nghệ để nắm bắt các xu hướng mới và tận dụng các cơ hội mới để phát triển. Chúng tôi làm việc với các chuyên gia công nghệ đầu ngành để xây dựng các khả năng mới và cố gắng tìm ra các giải pháp mang lại ROI hiệu quả nhất cho khách hàng của mình. Các sản phẩm công nghệ của chúng tôi bao trùm chuỗi giá trị thương mại điện tử từ đầu đến cuối và được xây dựng dựa trên kinh nghiệm thực tế vận hành các doanh nghiệp thương mại điện tử.