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Mô tả công việc
Position Purpose:
- Ensure that the machines operate stably and meet the strict quality standards required by customers during the inspection of products after weighing and packaging by the Ishida machine system.
- Provide effective technical service to customers including installation, troubleshooting, maintenance, calibration, training, etc.
Technical Support:
- Set up & install equipment/machines from the start until the commissioning is completed.
- Summarize daily experiences to report to superiors and advise subordinates.
- Record and analyze machine error data to identify root causes and propose improvements.
- Build and maintain strong relationships with customers by providing excellent service, carefully listening to their concerns, and addressing issues through after- sales support.
- Make recommendations for upgrades, service or repairs and perform maintenance on equipment/machines.
- Attend ongoing training sessions sponsored by the company or manufacturers to stay up to date on the latest technology and repair techniques.
- Provide remote technical support (online/phone) for urgent customer issues and assist as Helpdesk at the office.
- Coordinate and prepare spare parts with the Service Admin team before and after troubleshooting.
- Periodically inspect equipment/machines.
- Diagnose the causes of malfunctions in equipment/machines and liaise with customers to find solutions.
- Conduct customer training on equipment/machine usage, operation, and maintenance.
- Support preventive maintenance according to the company’s maintenance plan and customer requirements.
Others:
- Cooperate with affiliated departments appropriately and in a timely manner, focusing on customer satisfaction.
- Communicate and coordinate with direct- sales partners and distributors.
- Perform tasks assigned by the company or department.
Yêu cầu công việc
- Able to perform multiple tasks with shifting priorities.
- Ability to read and understand technical manuals and drawings in English and/or Japanese.
- Able to work overtime on weekdays and weekends to complete assigned service jobs at the site.
- Experience in inspection machines, packaging, food industry, or industrial automation machinery is preferred.
- Highly proactive and mobile, with strong management, teamwork, communication, and problem- solving skills.
- At least 1 year working in the same position.
- Willing to travel on business trips in domestic & overseas.
- Proficient in either English or Japanese (business level).
- Basic knowledge of mechanics (mechanical structures, drive systems, and pneumatics) to support installation and troubleshooting.
- From 22 to 28 years old.
- Have good business manners and a strong work ethic.
- Proficient in computer skills, including MS Word, Excel, and PowerPoint.
- Customer- oriented mindset (“Customer Eyes”) with strong problem- solving skills.
- Able to work productively in a high- pressure environment.
- University or above, bachelor&039;s degree in Mechatronics, Electronics, Automation or related fields.
- Practical experience in electrical, electronic, PLC, sensor, and automation control systems.
- CV must be written in English and clearly state desired salary.
Quyền lợi
Benefits:
- Working time: Monday to Friday.
- Annual salary review, bonus reviews twice a year.
- Company trip, team building & other company events.
- Annual health check- up and health insurance packages.
- Full benefits & SHUI in accordance with Labor Code.
- Soft skills and professional development training.
- Professional and international working environment.
- Attractive and competitive salary range (basic salary & allowances).
- Long- term rewards for more than 5 years of employment.
- Up to 14 paid leave days.
- Special event benefits: marriage, birth, gifts on Lunar New Year & Women&039;s Day, etc.
Cập nhật gần nhất lúc: 2025-11-07 01:10:03
Công Ty TNHH Ishida Việt Nam là một doanh nghiệp chuyên cung cấp các giải pháp công nghệ trong lĩnh vực cân, đóng gói và kiểm soát chất lượng thực phẩm. Với hơn 125 năm kinh nghiệm, Ishida là nhà sản xuất hàng đầu về cân nhiều đầu, máy đóng gói, máy kiểm tra trọng lượng, máy dò kim loại, và hệ thống dò tạp chất bằng tia X. Công ty có trụ sở tại Thành phố Thủ Đức, TP. Hồ Chí Minh và phục vụ khách hàng trên toàn cầu với các giải pháp tiên tiến giúp tối ưu hóa quy trình sản xuất thực phẩm. Ishida Việt Nam cam kết mang đến công nghệ hiện đại, nâng cao hiệu suất sản xuất và đảm bảo chất lượng sản phẩm trong ngành chế biến thực phẩm