General description (Position summary)

• Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
• Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;

Major Responsibilities

• Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
• Consulting customers/agents on products and services as well as giving them quotations accordingly;
• Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
• Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
• Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
• Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
• Coordinate with other departments to ensure all services are booked and ready for your booking;
• Understand the price structure, responsible the accuracy of data upload into system;
• Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);
• Follow up the payment with agents/ suppliers in cooperation with the accounting department;
• Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
• Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
• In case of complaints, be aware and follow the internal communication – flow system for complaints;
• Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;

Note: this description includes the mentioned duties/extended duties can be extending during assignment.

Job requirements: (i.e. education, work experience, skills, attitude)

• Minimum 1 years working in tourism, preferably in inbound (international);
• Excellent communication skills in French speaking market (writing & oral), any additional spoken language is an advantage;
• Mature and experienced in negotiation & commercial thinking;
• Able to work both independent and as part of a team;
• Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
• Ability to work under high work load pressure;

Benefits:

• Attractive Income Negotiable;
• Stable job. Friendly, professional working environment;
• Colleagues friendly and helpful;
• Health insurance and social insurance;
• Yearly review salary;
• 12 days’ annual leave per year;
• Career development will be offered commensurate with the responsibilities and qualifications;